At a Glance
- Tasks: Manage residential properties, ensuring compliance and exceptional service for landlords and tenants.
- Company: Join NPG, a fast-growing property group transforming the industry with innovation.
- Benefits: Competitive salary, industry qualifications, and opportunities for career advancement.
- Other info: Enjoy a collaborative work environment with stylish offices and company events.
- Why this job: Be part of a dynamic team shaping the future of real estate.
- Qualifications: Experience in property management and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
About NPG
North Property Group (NPG) is transforming the property industry with a bold, innovative approach. With over two decades of combined experience, we’ve been delivering award-winning service and ground-breaking solutions since our inception in 2017. From Leeds to Manchester and beyond, we are more than a property agency — we are a team dedicated to crafting exceptional experiences and unlocking exclusive opportunities.
Why Join us?
- Ranked 46th on The Sunday Times list of fastest-growing founder-led businesses in 2023.
- Sales & Lettings Agency of the Year 2024 by the RESI Awards.
- Finalist for the Property Week Awards, Great British Entrepreneur Awards, and more.
- Among Yorkshire's top 10 fastest-growing businesses in 2023.
The Role
The Senior Property Manager will be responsible for overseeing the management of a portfolio of residential properties on behalf of investor landlords. The role requires ensuring compliance with all relevant regulations, delivering exceptional service to landlords and tenants, and maintaining the highest standards of property care. Ensure the team are hitting KPI’s and creating weekly updates to the Head of Property Management with any recommendations or advice where needed. Ensure the team are on time and are completing their work in the working hours. This includes having team members working on a Saturday. A key focus of this role is handling tenancy lifecycle processes, coordinating property maintenance, and ensuring that rental income is collected efficiently. The role also demands strong organisational skills, problem-solving abilities, and a proactive approach to resolving tenant and landlord concerns.
Key Responsibilities
- Property Portfolio Management
- Manage a small portfolio of high client landlords, ensuring you are keeping up to a high standard.
- Ensure compliance with all legal and regulatory requirements, including tenancy agreements, safety certifications, and deposit protection schemes.
- Conduct routine property inspections to assess condition, identify maintenance needs, and ensure compliance with tenancy agreements.
- Handle tenancy renewals, rent reviews, and termination procedures in line with company policies and legal requirements.
- Address and resolve landlord and tenant queries in a timely and professional manner, ensuring a smooth tenancy experience.
- Maintenance and Compliance
- Coordinate and oversee property maintenance, liaising with contractors and ensuring timely resolution of issues.
- Maintain accurate records of maintenance requests, works completed, and associated costs.
- Ensure all safety certificates, including gas, electrical, and fire safety, are up to date and properly documented.
- Implement and monitor compliance processes to ensure adherence to industry best practices and legal requirements.
- Conduct move-in and move-out inspections, documenting property conditions and managing deposit disputes if necessary.
- Tenant and Landlord Relations
- Act as the primary point of contact for landlords and tenants, providing expert advice and support.
- Foster strong relationships with landlords by providing market insights, rental performance updates, and proactive recommendations.
- Mediate and resolve disputes between landlords and tenants, ensuring fair and practical resolutions.
- Provide guidance on rental valuations, market trends, and property investment strategies to maximise landlord returns.
- Work closely with the lettings team to ensure smooth handovers between new and outgoing tenants.
- Financial Management
- Ensure timely collection of rent and manage arrears, implementing effective rent recovery strategies when necessary.
- Process invoices and payments for maintenance and property-related expenses.
- Assist landlords with budgeting for property expenses and advising on cost-effective maintenance solutions.
- Provide financial reports to landlords, detailing income, expenses, and any outstanding balances.
- Process and Operational Improvements
- Identify opportunities for improving property management processes and service delivery.
- Work closely with the senior management team to implement new technologies and software to streamline operations.
- Keep up to date with legislative changes and industry trends, ensuring compliance and best practice.
- Establish and maintain efficient systems for tracking tenancy agreements, maintenance schedules, and compliance documentation.
What We’re Looking For
- Key skills & Competencies
- Organisation: Exceptional time-management skills with the ability to handle multiple priorities efficiently.
- Customer Service: Strong commitment to delivering outstanding service to landlords and tenants.
- Problem-Solving: Ability to address complex property and tenant issues with strategic thinking and practical solutions.
- Communication: Excellent written and verbal communication skills, adaptable to different audiences.
- Technical Knowledge: Familiarity with property management software, relevant legislation, and industry standards.
- Negotiation: Proven ability to manage difficult conversations and align differing expectations.
- Attention to Detail: Strong focus on accuracy and compliance with regulations and internal policies.
Qualifications and Experience
- Previous experience in the property sector is desirable, preferably within a lettings or estate agency environment.
- Strong IT skills, including experience with property management software.
- Strong customer service background is essential.
This role offers the opportunity to work in a fast-paced environment, managing a diverse property portfolio while delivering exceptional service. The ideal candidate will have a proactive approach, strong attention to detail, and the ability to build long-term relationships with landlords and tenants alike.
What We Offer
- Competitive salary.
- Opportunity to gain industry qualifications - ARLA.
- Opportunities for advancement in a high-growth, innovative company.
- A dynamic and inclusive work environment that values your contributions.
- Modern, stylish offices designed to foster collaboration and creativity.
- Autonomy to solve challenges and make an impact in a forward-thinking organization.
- Company/Team events.
Join Our Journey
At NPG, we’re setting new standards in real estate. If you’re ready to lead, innovate, and drive change, we want to hear from you. Apply today and be part of a team that’s shaping the future of property.
Senior Property Manager in Manchester employer: North Property Group
North Property Group is an excellent employer, offering a dynamic work environment in Leeds where you can thrive as a Field Property Turnover Specialist. With a strong focus on employee development and a supportive culture, we provide opportunities for growth while ensuring our team enjoys a healthy work-life balance. Join us to be part of a dedicated team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager in Manchester
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like North Property Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like North Property Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit North Property Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Property Manager in Manchester
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Property Manager role at North Property Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at North Property Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where North Property Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to North Property Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at North Property Group.
