At a Glance
- Tasks: Manage residential properties, ensuring compliance and exceptional service for landlords and tenants.
- Company: Join North Property Group, a fast-growing innovator in the property industry.
- Benefits: Competitive salary, monthly bonuses, and opportunities for industry qualifications.
- Other info: Enjoy a modern work environment with opportunities for career advancement.
- Why this job: Be part of a dynamic team shaping the future of real estate.
- Qualifications: 18 months experience in property management and strong customer service skills.
The predicted salary is between 28000 - 48000 £ per year.
North Property Group (NPG) is transforming the property industry with a bold, innovative approach. With over two decades of combined experience, we’ve been delivering award-winning service and ground-breaking solutions since our inception in 2017.
We are seeking a Property & Compliance Manager with a minimum of 18 months experience (ideally in the London market) who will be responsible for overseeing the letting and management of a portfolio of residential properties on behalf of investor landlords. The role requires ensuring compliance with all relevant regulations, delivering exceptional service to landlords and tenants, and maintaining the highest standards of property care.
Key Responsibilities
- Property Portfolio Management
- Introducing a tenant to the landlord by arranging and conducting viewings and negotiating tenancy agreements.
- Manage a portfolio of residential properties, ensuring high levels of service and efficiency.
- Oversee our compliance with all legal and regulatory requirements, including tenancy agreements, safety certifications, and deposit protection schemes.
- Conduct routine property inspections to assess condition, identify maintenance needs, and ensure compliance with tenancy agreements.
- Handle tenancy renewals, rent reviews, and termination procedures in line with company policies and legal requirements.
- Address and resolve landlord and tenant queries in a timely and professional manner, ensuring a smooth tenancy experience.
- Maintenance and Compliance
- Coordinate and oversee property maintenance, liaising with contractors and ensuring timely resolution of issues.
- Maintain accurate records of maintenance requests, works completed, and associated costs.
- Ensure all safety certificates, including gas, electrical, and fire safety, are up to date and properly documented.
- Implement and monitor compliance processes to ensure adherence to industry best practices and legal requirements.
- Conduct move-in and move-out inspections, documenting property conditions and managing deposit disputes if necessary.
- Tenant and Landlord Relations
- Act as the primary point of contact for landlords and tenants, providing expert advice and support.
- Foster strong relationships with landlords by providing market insights, rental performance updates, and proactive recommendations.
- Mediate and resolve disputes between landlords and tenants, ensuring fair and practical resolutions.
- Provide guidance on rental valuations, market trends, and property investment strategies to maximise landlord returns.
- Work closely with the lettings team to ensure smooth handovers between new and outgoing tenants.
- Financial Management
- Ensure timely collection of rent and manage arrears, implementing effective rent recovery strategies when necessary.
- Process invoices and payments for maintenance and property-related expenses.
- Assist landlords with budgeting for property expenses and advising on cost-effective maintenance solutions.
- Provide financial reports to landlords, detailing income, expenses, and any outstanding balances.
- Process and Operational Improvements
- Identify opportunities for improving property management processes and service delivery.
- Work closely with the senior management team to implement new technologies and software to streamline operations.
- Keep up to date with legislative changes and industry trends, ensuring compliance and best practice.
- Establish and maintain efficient systems for tracking tenancy agreements, maintenance schedules, and compliance documentation.
What We’re Looking For
- Organisation: Exceptional time-management skills with the ability to handle multiple priorities efficiently.
- Customer Service: Strong commitment to delivering outstanding service to landlords and tenants.
- Problem-Solving: Ability to address complex property and tenant issues with strategic thinking and practical solutions.
- Communication: Excellent written and verbal communication skills, adaptable to different audiences.
- Technical Knowledge: Familiarity with property management software, relevant legislation, and industry standards.
- Negotiation: Proven ability to manage difficult conversations and align differing expectations.
- Attention to Detail: Strong focus on accuracy and compliance with regulations and internal policies.
Qualifications and Experience
- Previous experience in the property sector is essential with a minimum of 18 months in the residential lettings and property management sector.
- Strong IT skills, including experience with property management software.
- Strong customer service background is essential.
This role offers the opportunity to work in a fast-paced environment, managing a diverse property portfolio while delivering exceptional service. The ideal candidate will have a proactive approach, strong attention to detail, and the ability to build long-term relationships with landlords and tenants alike.
What We Offer
- Competitive salary starting at £32,000.
- Monthly bonus scheme worth up to £3,600 per year.
- Opportunity to gain industry qualifications – Propertymark - ARLA.
- Opportunities for advancement in a high-growth, innovative company.
- A dynamic and inclusive work environment that values your contributions.
- Modern, stylish offices designed to foster collaboration and creativity.
- Autonomy to solve challenges and make an impact in a forward-thinking organization.
- Company/Team events.
At NPG, we’re setting new standards in real estate. If you’re ready to lead, innovate, and drive change, we want to hear from you. Apply today and be part of a team that’s shaping the future of property.
Compliance Manager in London employer: North Property Group
North Property Group is an excellent employer, offering a dynamic work environment in Leeds where you can thrive as a Field Property Turnover Specialist. With a strong focus on employee development and a supportive culture, we provide opportunities for growth while ensuring our team enjoys a healthy work-life balance. Join us to be part of a dedicated team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, make sure to highlight your experience in compliance and property management. Use specific examples to demonstrate how you've tackled challenges in the past. This will help us see how you can add value to our team.
✨Tip Number 3
Be proactive! If you’re really keen on working with us at NPG, consider sending a follow-up email after your interview. Thank them for their time and reiterate your enthusiasm for the role. It shows initiative and keeps you fresh in their minds!
✨Tip Number 4
Utilise our website! Make sure to check out our careers page regularly for new opportunities. Applying directly through our site not only shows your interest but also helps us keep track of your application more efficiently.
We think you need these skills to ace Compliance Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Compliance Manager role. Highlight your relevant experience in property management and compliance, and show us how you can bring value to our team at NPG.
Showcase Your Skills:We want to see your organisational skills and problem-solving abilities shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed properties and resolved tenant issues.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can build strong relationships with landlords and tenants, so a friendly tone can go a long way!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. We can’t wait to hear from you!
How to prepare for a job interview at North Property Group
✨Know Your Compliance Inside Out
Make sure you brush up on the latest regulations and compliance standards in the property sector. Familiarise yourself with tenancy agreements, safety certifications, and deposit protection schemes. This knowledge will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Compliance Manager, you'll be dealing with landlords and tenants regularly. Prepare examples of how you've successfully resolved disputes or provided exceptional service in previous roles. Highlighting your strong communication skills and ability to foster relationships will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in property management and how you tackled them. Be ready to discuss your strategic thinking and practical solutions during the interview. This will showcase your ability to handle complex issues, which is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about NPG's approach to property management, their compliance processes, or how they support their team’s professional development. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
