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For Companies At a Glance
- Tasks: Manage residential properties, ensuring compliance and exceptional service for landlords and tenants.
- Company: Join North Property Group, a fast-growing innovator in the property industry.
- Benefits: Competitive salary, industry qualifications, and opportunities for career advancement.
- Why this job: Be part of a dynamic team shaping the future of real estate.
- Qualifications: Experience in property management and strong customer service skills required.
- Other info: Enjoy a modern work environment with autonomy and team events.
The predicted salary is between 36000 - 60000 £ per year.
Residential Property Manager - Opportunities in Leeds & Manchester
About NPG
North Property Group (NPG) is transforming the property industry with a bold, innovative approach. With over two decades of combined experience, we’ve been delivering award-winning service and ground-breaking solutions since our inception in 2017. From Leeds to Manchester and beyond, we are more than a property agency — we are a team dedicated to crafting exceptional experiences and unlocking exclusive opportunities.
Why Join us?
- Ranked 46th on The Sunday Times list of fastest-growing founder-led businesses in 2023.
- Sales & Lettings Agency of the Year 2024 by the RESI Awards.
- Finalist for the Property Week Awards, Great British Entrepreneur Awards, and more.
- Among Yorkshire's top 10 fastest-growing businesses in 2023.
The Role
The Property Manager will be responsible for overseeing the management of a portfolio of residential properties on behalf of investor landlords. The role requires ensuring compliance with all relevant regulations, delivering exceptional service to landlords and tenants, and maintaining the highest standards of property care. A key focus of this role is handling tenancy lifecycle processes, coordinating property maintenance, and ensuring that rental income is collected efficiently. The role also demands strong organisational skills, problem-solving abilities, and a proactive approach to resolving tenant and landlord concerns.
Key Responsibilities
- Property Portfolio Management
- Manage a portfolio of residential properties, ensuring high levels of service and efficiency.
- Ensure compliance with all legal and regulatory requirements, including tenancy agreements, safety certifications, and deposit protection schemes.
- Conduct routine property inspections to assess condition, identify maintenance needs, and ensure compliance with tenancy agreements.
- Handle tenancy renewals, rent reviews, and termination procedures in line with company policies and legal requirements.
- Address and resolve landlord and tenant queries in a timely and professional manner, ensuring a smooth tenancy experience.
- Coordinate and oversee property maintenance, liaising with contractors and ensuring timely resolution of issues.
- Maintain accurate records of maintenance requests, works completed, and associated costs.
- Ensure all safety certificates, including gas, electrical, and fire safety, are up to date and properly documented.
- Implement and monitor compliance processes to ensure adherence to industry best practices and legal requirements.
- Conduct move-in and move-out inspections, documenting property conditions and managing deposit disputes if necessary.
- Act as the primary point of contact for landlords and tenants, providing expert advice and support.
- Foster strong relationships with landlords by providing market insights, rental performance updates, and proactive recommendations.
- Mediate and resolve disputes between landlords and tenants, ensuring fair and practical resolutions.
- Provide guidance on rental valuations, market trends, and property investment strategies to maximise landlord returns.
- Work closely with the lettings team to ensure smooth handovers between new and outgoing tenants.
- Ensure timely collection of rent and manage arrears, implementing effective rent recovery strategies when necessary.
- Process invoices and payments for maintenance and property-related expenses.
- Assist landlords with budgeting for property expenses and advising on cost-effective maintenance solutions.
- Provide financial reports to landlords, detailing income, expenses, and any outstanding balances.
- Identify opportunities for improving property management processes and service delivery.
- Work closely with the senior management team to implement new technologies and software to streamline operations.
- Keep up to date with legislative changes and industry trends, ensuring compliance and best practice.
- Establish and maintain efficient systems for tracking tenancy agreements, maintenance schedules, and compliance documentation.
What We’re Looking For
- Key skills & Competencies
- Organisation: Exceptional time-management skills with the ability to handle multiple priorities efficiently.
- Customer Service: Strong commitment to delivering outstanding service to landlords and tenants.
- Problem-Solving: Ability to address complex property and tenant issues with strategic thinking and practical solutions.
- Communication: Excellent written and verbal communication skills, adaptable to different audiences.
- Technical Knowledge: Familiarity with property management software, relevant legislation, and industry standards.
- Negotiation: Proven ability to manage difficult conversations and align differing expectations.
- Attention to Detail: Strong focus on accuracy and compliance with regulations and internal policies.
Qualifications and Experience
- Previous experience in the property sector is desirable, preferably within a lettings or estate agency environment.
- Strong IT skills, including experience with property management software.
- Strong customer service background is essential.
This role offers the opportunity to work in a fast-paced environment, managing a diverse property portfolio while delivering exceptional service. The ideal candidate will have a proactive approach, strong attention to detail, and the ability to build long-term relationships with landlords and tenants alike.
What We Offer
- Competitive salary.
- Opportunity to gain industry qualifications - ARLA.
- Opportunities for advancement in a high-growth, innovative company.
- A dynamic and inclusive work environment that values your contributions.
- Modern, stylish offices designed to foster collaboration and creativity.
- Autonomy to solve challenges and make an impact in a forward-thinking organization.
- Company/Team events.
Join Our Journey
At NPG, we’re setting new standards in real estate. If you’re ready to lead, innovate, and drive change, we want to hear from you. Apply today and be part of a team that’s shaping the future of property.
Property Manager in Leeds employer: North Property Group
Contact Detail:
North Property Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Property Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in property management and customer service. Share specific examples of how you've solved problems or improved processes in previous roles.
✨Tip Number 3
Be proactive! If you see a property management issue in your area, don’t hesitate to reach out to the company. Offer your insights or suggestions. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site. It shows you're genuinely interested in joining our team at NPG. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Property Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Manager role. Highlight your relevant experience in property management and customer service, and show us how you can bring value to our team at NPG.
Showcase Your Skills: We want to see your organisational skills and problem-solving abilities shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed properties or resolved tenant issues.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can build strong relationships with landlords and tenants, so a friendly tone can go a long way!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. We can’t wait to hear from you!
How to prepare for a job interview at North Property Group
✨Know Your Stuff
Before the interview, make sure you brush up on property management regulations and best practices. Familiarise yourself with tenancy agreements, safety certifications, and the latest industry trends. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Customer Service Skills
As a Property Manager, you'll be dealing with landlords and tenants regularly. Prepare examples of how you've successfully resolved disputes or provided exceptional service in previous roles. This will demonstrate your commitment to customer satisfaction and your problem-solving abilities.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to property management, their team dynamics, and how they handle challenges. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Organised and Professional
Arrive on time, dress appropriately, and bring any necessary documents, like your CV and references. Being organised reflects the skills needed for the role, and it sets a positive tone for the interview. Plus, it shows that you take the opportunity seriously!
