At a Glance
- Tasks: Handle calls, manage property enquiries, and support the lettings team.
- Company: Dynamic lettings agency in Leeds with a focus on customer service.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a friendly team and thrive in a fast-paced, rewarding role.
- Why this job: Kickstart your career in lettings while making a real difference for customers.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 27000 £ per year.
Role Overview
We are seeking a proactive and customer-focused
Lettings Call Handler to join our busy Leeds Lettings team.
The successful candidate will be the first point of contact for prospective tenants, landlords, and applicants, delivering exceptional customer service while efficiently managing incoming and outgoing calls.
The role involves handling property enquiries, booking and confirming viewings, updating internal systems, and supporting the wider lettings team to ensure a smooth customer journey from enquiry through to viewing.
Key Responsibilities
- Incoming Calls
- Answer and manage a high volume of incoming calls professionally and efficiently.
- Respond to enquiries regarding available rental properties.
- Qualify applicants by gathering relevant information about their property requirements.
- Book property viewings based on applicant needs and negotiator availability.
- Provide accurate information about properties, locations, and the lettings process.
- Handle customer queries and resolve issues where appropriate, escalating when necessary.
- Outgoing Calls
- Contact applicants to confirm upcoming property viewings.
- Follow up on missed appointments and reschedule viewings where required.
- Make proactive calls to prospective tenants regarding suitable property matches.
- Contact customers to obtain additional information or documentation when required.
- Support marketing campaigns and database management through outbound calling activitie s.
- Administration
- Maintain accurate and up-to-date records on the company CRM system.
- Ensure viewing appointments are recorded correctly and communicated to the relevant team members.
- Update customer information and notes following all interactions.
- Assist with diary management and appointment scheduling.
- Support the lettings team with general administrative duties as required.
Skills & Experience
Essential
Previous experience in a customer service, call centre, sales, or administrative role.
- Excellent verbal communication skills.
- Strong telephone manner and listening skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Good organisational skills and attention to detail.
- Competent IT skills, including Microsoft Office and CRM systems.
- Professional, positive, and customer-focused approach.
Desirable
- Previous experience within the property or lettings industry.
- Knowledge of the residential lettings process.
- Experience of outbound sales or appointment booking.
- Personal Attributes
- Friendly, approachable, and confident communicator.
- Self-motivated and able to work both independently and as part of a team.
- Professional and resilient under pressure.
- Strong problem-solving skills.
- Driven to deliver excellent customer service and achieve team targets.
If you’re based in Leeds, or looking to work in the city centre, and want to start your career in lettings with a business that values quality, ambition, and peo p le, we want to hear from you.
Get in touch or apply via Linked In today.
Lettings Call Handler in Leeds employer: North Property Group
North Property Group is an excellent employer, offering a dynamic work environment in Leeds where you can thrive as a Field Property Turnover Specialist. With a strong focus on employee development and a supportive culture, we provide opportunities for growth while ensuring our team enjoys a healthy work-life balance. Join us to be part of a dedicated team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Call Handler in Leeds
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like North Property Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like North Property Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit North Property Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Call Handler in Leeds
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Call Handler role at North Property Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at North Property Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where North Property Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to North Property Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at North Property Group.
