At a Glance
- Tasks: Manage residential properties, ensuring compliance and delivering exceptional service to landlords and tenants.
- Company: Join NPG, a fast-growing property group transforming the industry with innovation.
- Benefits: Competitive salary, industry qualifications, and opportunities for career advancement.
- Other info: Enjoy a collaborative work environment with modern offices and company events.
- Why this job: Be part of a dynamic team shaping the future of real estate.
- Qualifications: Experience in property management and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
About NPG
North Property Group (NPG) is transforming the property industry with a bold, innovative approach. With over two decades of combined experience, we’ve been delivering award-winning service and ground-breaking solutions since our inception in 2017. From Leeds to Manchester and beyond, we are more than a property agency — we are a team dedicated to crafting exceptional experiences and unlocking exclusive opportunities.
Why Join us?
- Ranked 46th on The Sunday Times list of fastest-growing founder-led businesses in 2023.
- Sales & Lettings Agency of the Year 2024 by the RESI Awards.
- Finalist for the Property Week Awards, Great British Entrepreneur Awards, and more.
- Among Yorkshire's top 10 fastest-growing businesses in 2023.
The Role
The Senior Property Manager will be responsible for overseeing the management of a portfolio of residential properties on behalf of investor landlords. The role requires ensuring compliance with all relevant regulations, delivering exceptional service to landlords and tenants, and maintaining the highest standards of property care. Ensure the team are hitting KPI’s and creating weekly updates to the Head of Property Management with any recommendations or advice where needed. Ensure the team are on time and are completing their work in the working hours. This includes having team members working on a Saturday. A key focus of this role is handling tenancy lifecycle processes, coordinating property maintenance, and ensuring that rental income is collected efficiently. The role also demands strong organisational skills, problem-solving abilities, and a proactive approach to resolving tenant and landlord concerns.
Key Responsibilities
- Property Portfolio Management
- Manage a small portfolio of high client landlords, ensuring you are keeping up to a high standard.
- Ensure compliance with all legal and regulatory requirements, including tenancy agreements, safety certifications, and deposit protection schemes.
- Conduct routine property inspections to assess condition, identify maintenance needs, and ensure compliance with tenancy agreements.
- Handle tenancy renewals, rent reviews, and termination procedures in line with company policies and legal requirements.
- Address and resolve landlord and tenant queries in a timely and professional manner, ensuring a smooth tenancy experience.
- Maintenance and Compliance
- Coordinate and oversee property maintenance, liaising with contractors and ensuring timely resolution of issues.
- Maintain accurate records of maintenance requests, works completed, and associated costs.
- Ensure all safety certificates, including gas, electrical, and fire safety, are up to date and properly documented.
- Implement and monitor compliance processes to ensure adherence to industry best practices and legal requirements.
- Conduct move-in and move-out inspections, documenting property conditions and managing deposit disputes if necessary.
- Tenant and Landlord Relations
- Act as the primary point of contact for landlords and tenants, providing expert advice and support.
- Foster strong relationships with landlords by providing market insights, rental performance updates, and proactive recommendations.
- Mediate and resolve disputes between landlords and tenants, ensuring fair and practical resolutions.
- Provide guidance on rental valuations, market trends, and property investment strategies to maximise landlord returns.
- Work closely with the lettings team to ensure smooth handovers between new and outgoing tenants.
- Financial Management
- Ensure timely collection of rent and manage arrears, implementing effective rent recovery strategies when necessary.
- Process invoices and payments for maintenance and property-related expenses.
- Assist landlords with budgeting for property expenses and advising on cost-effective maintenance solutions.
- Provide financial reports to landlords, detailing income, expenses, and any outstanding balances.
- Process and Operational Improvements
- Identify opportunities for improving property management processes and service delivery.
- Work closely with the senior management team to implement new technologies and software to streamline operations.
- Keep up to date with legislative changes and industry trends, ensuring compliance and best practice.
- Establish and maintain efficient systems for tracking tenancy agreements, maintenance schedules, and compliance documentation.
What We’re Looking For
- Key skills & Competencies
- Organisation: Exceptional time-management skills with the ability to handle multiple priorities efficiently.
- Customer Service: Strong commitment to delivering outstanding service to landlords and tenants.
- Problem-Solving: Ability to address complex property and tenant issues with strategic thinking and practical solutions.
- Communication: Excellent written and verbal communication skills, adaptable to different audiences.
- Technical Knowledge: Familiarity with property management software, relevant legislation, and industry standards.
- Negotiation: Proven ability to manage difficult conversations and align differing expectations.
- Attention to Detail: Strong focus on accuracy and compliance with regulations and internal policies.
Qualifications and Experience
- Previous experience in the property sector is desirable, preferably within a lettings or estate agency environment.
- Strong IT skills, including experience with property management software.
- Strong customer service background is essential.
This role offers the opportunity to work in a fast-paced environment, managing a diverse property portfolio while delivering exceptional service. The ideal candidate will have a proactive approach, strong attention to detail, and the ability to build long-term relationships with landlords and tenants alike.
What We Offer
- Competitive salary.
- Opportunity to gain industry qualifications - ARLA.
- Opportunities for advancement in a high-growth, innovative company.
- A dynamic and inclusive work environment that values your contributions.
- Modern, stylish offices designed to foster collaboration and creativity.
- Autonomy to solve challenges and make an impact in a forward-thinking organization.
- Company/Team events.
Join Our Journey
At NPG, we’re setting new standards in real estate. If you’re ready to lead, innovate, and drive change, we want to hear from you. Apply today and be part of a team that’s shaping the future of property.
Senior Property Manager in Bolton employer: North Property Group
North Property Group is an excellent employer, offering a dynamic work environment in Leeds where you can thrive as a Field Property Turnover Specialist. With a strong focus on employee development and a supportive culture, we provide opportunities for growth while ensuring our team enjoys a healthy work-life balance. Join us to be part of a dedicated team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience and how it aligns with their needs. Use specific examples from your past roles to demonstrate your problem-solving abilities and customer service skills.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Senior Property Manager in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Property Manager role. Highlight your relevant experience in property management and how it aligns with our innovative approach at NPG.
Showcase Your Skills:We want to see your organisational skills and problem-solving abilities shine through. Use specific examples from your past roles to demonstrate how you've successfully managed properties and resolved tenant issues.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can build strong relationships with landlords and tenants, so a friendly tone can go a long way!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at North Property Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in property management regulations and best practices. Brush up on tenancy agreements, safety certifications, and any recent changes in legislation that could impact the role. This will show your potential employer that you’re proactive and knowledgeable.
✨Showcase Your Customer Service Skills
As a Senior Property Manager, exceptional customer service is key. Prepare examples of how you've successfully resolved tenant and landlord issues in the past. Highlight your ability to foster strong relationships and provide market insights, as this will resonate with the company’s focus on delivering outstanding service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you’ve faced in property management and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help illustrate your strategic thinking and practical solutions, which are crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to property management and their future goals. Inquire about their use of technology and how they stay ahead in the industry. This not only shows your interest in the role but also your desire to contribute to their innovative culture.
