At a Glance
- Tasks: Lead strategy and operations for Microsoft 365 and collaboration platforms in a university setting.
- Company: Join North Point Technology, a top employer for innovative engineers.
- Benefits: Excellent compensation, flexible work-life balance, and a supportive team culture.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
- Why this job: Make a real impact by enhancing communication and collaboration across a large university.
- Qualifications: Experience with Microsoft 365, cloud platforms, and enterprise IT leadership required.
The predicted salary is between 113400 - 138600 £ per year.
This is a full-time, on-site position in Coral Gables, Florida. Candidates must have experience managing Microsoft 365 and enterprise communication and collaboration platforms.
North Point Technology is seeking an experienced Executive Director, Communication and Collaboration Systems to lead the strategy, operation, security, and continuous improvement of enterprise communication and productivity platforms within a large university environment.
The Executive Director will oversee platforms used by employees, students, and university affiliates, including Microsoft 365, Google Workspace, Microsoft Teams, Zoom, Box, Qualtrics, Power BI, and integrated AI productivity tools.
The ideal candidate has extensive enterprise IT leadership experience, strong Microsoft 365 knowledge, and a proven ability to manage cloud-based collaboration platforms in a complex, security-focused organization.
Responsibilities
- Lead the strategy and daily operation of enterprise communication, messaging, and collaboration platforms.
- Ensure the reliable performance of Microsoft 365 and Google Workspace dual-tenant environments.
- Oversee enterprise platforms including Microsoft Teams, Zoom, Box, Qualtrics, and Power BI.
- Develop long-term technology strategies for collaboration systems, workforce planning, resource allocation, and service delivery.
- Evaluate and implement AI-powered productivity tools, including Microsoft Copilot, Gemini for Google Workspace, and Zoom AI Companion.
- Ensure AI and collaboration tools are implemented in compliance with privacy, cybersecurity, and data-protection requirements.
- Establish effective account provisioning and deprovisioning processes for employees, students, affiliates, retirees, alumni, and former employees.
- Collaborate with identity and integration teams to manage APIs, Single Sign-On configurations, and automated provisioning workflows.
- Partner with Information Security to manage email filtering, threat protection, phishing mitigation, risk assessments, security controls, and incident response.
- Develop Power BI dashboards for service health, platform adoption, license utilization, operational performance, and other key metrics.
- Oversee tier-three technical support, technical documentation, training resources, and incident resolution.
- Lead enterprise-wide technology projects from planning through successful implementation.
- Collaborate with Security, Infrastructure, Integration, Finance, and university leadership teams.
- Manage strategic relationships with Microsoft, Google, Zoom, Box, and other technology vendors.
- Optimize enterprise software licensing, operating costs, service performance, and vendor agreements.
- Keep senior leadership informed of technology risks, opportunities, advancements, barriers, and resource requirements.
- Ensure compliance with applicable laws, regulations, internal controls, and university policies.
Required Skills and Experience
- Experience leading enterprise communication, messaging, and collaboration platforms.
- Experience administering or overseeing Microsoft 365 and Office 365 environments.
- Experience implementing and integrating cloud-based enterprise applications.
- Experience managing Microsoft Teams, Zoom, Box, Google Workspace, or comparable platforms.
- Experience working with information security professionals.
- Knowledge of email security, threat protection, phishing prevention, and incident-response procedures.
- Experience with identity management, APIs, Single Sign-On, and automated provisioning.
- Project and program management experience.
- Experience leading cross-functional technical teams.
- Experience managing technology vendors, licensing agreements, and enterprise service contracts.
- Ability to develop technology strategies, operating plans, budgets, and performance metrics.
- Excellent written and verbal communication skills.
- Ability to explain technical information to executives and non-technical stakeholders.
Preferred Skills and Experience
- Experience managing both Microsoft 365 and Google Workspace environments.
- Experience with Microsoft Copilot, Gemini for Google Workspace, Zoom AI Companion, or similar enterprise AI tools.
- Experience with Power BI reporting, service-health dashboards, adoption analytics, and license-utilization analysis.
- Experience administering or overseeing Qualtrics.
- Experience supporting technology platforms within higher education, healthcare, research, or another regulated environment.
- Knowledge of data privacy and security requirements involving student, healthcare, or research information.
- Experience overseeing tier-three support and enterprise incident management.
- Project Management Professional certification or comparable project management certification.
- ITIL certification.
- Master’s degree in Information Technology, Information Systems, Business Administration, or a related field.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
- Minimum of five years of relevant information technology experience.
- Demonstrated experience managing an Office 365 or Microsoft 365 environment.
- Demonstrated project management and cross-functional leadership experience.
- An appropriate combination of relevant education, professional experience, and certifications may be considered.
North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.
At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.
Come join us! Apply with North Point Technology today!
For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
Executive Director, Microsoft 365 & Collaboration Platforms employer: North Point Technology
At North Point Technology, we pride ourselves on being an exceptional employer for SAP Security Specialists, offering a dynamic work environment focused on long-term optimization projects within the manufacturing sector. Our commitment to employee well-being is reflected in our competitive compensation, comprehensive benefits, and a flexible work-life balance, all while fostering a collaborative culture where every team member's voice is valued. Join us to be part of a close-knit team dedicated to innovative solutions that support critical missions across the country.
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We think this is how you could land Executive Director, Microsoft 365 & Collaboration Platforms
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Create a personal project or case study relevant to the challenges North Point Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Executive Director, Microsoft 365 & Collaboration Platforms
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at North Point Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at North Point Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at North Point Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
