PMO Manager in Hawley

The PMO Manager is responsible for establishing, leading, and continuously improving a high-performing Programme Management Office (PMO) function to support the successful delivery of programmes and projects across North’s Public Service sector. This role ensures strong governance, consistent delivery standards, effective reporting, and alignment to organisational strategy. The PMO Manager provides oversight of the project portfolio, enabling delivery within time, cost, and quality constraints, while maximising value for money and ensuring compliance with public sector requirements.

Key Responsibilities:

• PMO Leadership & Governance
  • Lead and manage the PMO function, including development of the PMO team ensuring effective governance frameworks are in place across all programmes and projects.
  • Develop and implement consistent project management standards, methodologies, tools, and templates.
  • Ensure compliance with internal governance, audit requirements, and public sector regulations.
  • Act as the escalation point for PMO related issues beyond project level escalation.
  • Provide assurance to senior leadership on programme health, risks, and performance.
• Programme & Project Oversight
  • Oversee the portfolio of programmes and projects, ensuring alignment with strategic priorities and service outcomes.
  • Monitor delivery progress against scope, time, cost, quality, and benefits realisation.
  • Maintain visibility of project status, ensuring accurate and consistent reporting across all initiatives.
  • Facilitate governance forums, supporting effective decision-making.
  • Support Programme and Project Managers to ensure best practice delivery and issue resolution.
  • Ensure effective integration of project outputs into business-as-usual operations.
• Risk, Issue & Dependency Management
  • Implement robust risk and issue management processes.
  • Identify, monitor, and manage portfolio-level risks, threats, and opportunities.
  • Ensure escalation routes are clear and effective.
  • Maintain oversight of interdependencies across programmes to manage delivery risk.
• Performance, Reporting & Assurance
  • Develop and maintain clear, insightful reporting for senior stakeholders, including dashboards and KPIs.
  • Track and report on programme performance, benefits realisation, and resource utilisation.
  • Ensure the quality and accuracy of project reporting through structured quality assurance processes.
  • Provide insights to support strategic decision-making at SLT/ELT level.
• Resource & Financial Management
  • Support resource planning and capacity management across programmes.
  • Provide oversight of programme budgets, forecasting, and financial controls.
  • Monitor project financial performance (including cost, revenue, and margin where applicable).
  • Ensure value for money and alignment with public sector funding expectations.
  • Collaborate with commercial, sales, or pipeline teams to align delivery capacity with demand.
• Stakeholder Engagement
  • Build strong relationships with internal stakeholders, senior leaders, and delivery teams.
  • Act as a trusted advisor on project and programme delivery best practice.
  • Engage with external partners, suppliers, and public sector bodies where required.
  • Ensure clear communication of plans, risks, issues, and resource requirements across stakeholders.
• Continuous Improvement
  • Identify opportunities to improve PMO processes, tools, automation, and ways of working.
  • Drive a culture of continuous improvement, learning, and delivery excellence.
  • Support organisational maturity in portfolio, programme, and project management.
  • Develop PMO team capability and support wider organisational learning.
  • Identify skill gaps and support upskilling across delivery teams.
• Team Management
  • Lead, motivate & develop the PMO team.

Skills and Experience:

• Proven experience leading or managing a PMO function (ideally for public sector customers).
• Strong knowledge of project and programme management methodologies (e.g. APM or equivalent).
• Experience of governance, reporting, risk management, and portfolio oversight.
• Strong stakeholder management skills with the ability to influence at senior levels.
• Excellent analytical and reporting skills, with high attention to detail.
• Team Leader/Management experience.

Desirable:

• Experience working within public services (local government, NHS, central government, or regulated environments).
• Understanding of public sector funding, procurement, and compliance requirements.
• Experience supporting transformation or service redesign programmes.
• Relevant professional qualifications and/or membership (e.g. APM, or equivalent).

Benefits:

• We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector, including:
• Generous holiday entitlement.
• Contributory pension scheme.
• Healthcare and wellbeing programmes.
• Professional development and training opportunities.
• Flexible working arrangements subject to business needs.
• Employee assistance programmes.

How to Apply:

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form. We can only accept candidates who have the Right To Work in the UK.

For further detail on the company and what it is like to work for North then please visit our website. Investors in People Gold accredited – because at North, our people make work better.