At a Glance
- Tasks: Support and service cutting-edge CCTV and Access Control Systems while delivering top-notch customer service.
- Company: Join a leading Fire and Security engineering team in Birmingham.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working arrangements.
- Other info: Opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in safety and security while developing your skills.
- Qualifications: Good communication skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Our Fire and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.
Responsibilities
- Servicing on our wide range of Enterprise Level CCTV and Access Control Systems, including Fire Detection and Intruder Alarm Systems.
- Retrofit upgrades/extensions to existing systems as part of remedial works packages.
- Provide high levels of customer service.
- Understanding site plans, to allow installs to take part based on site survey documentation.
- Reactive call outs to site, with an aim to provide a first-time fix.
- Provide on-site technical support and solutions to customers during both reactive and planned visits.
- Complete documentation in line with company standards.
- Work as part of a 24/7 on call rota.
- Advise customers on the latest products and services to improve efficiency.
- Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
Qualifications
For development purposes the following knowledge, skills and experience are required.
Experience
- Good communication, interpersonal and organisational skills.
- Must be able to work independently and as part of a team.
- Flexible and self-motivated.
- Full UK driving licence.
- DBS clearance (for working in public sector environments).
Skills
- Technical expertise in predominant skillset area and deep understanding of Electronic Security and Life Safety Systems.
- Enterprise level system experience in CCTV and Access Control.
- Competent admin skills with sound working knowledge of internal business systems.
- Sound commercial awareness, knowledge of design and pricing of systems and upgrades.
- Service oriented but can interchange on Install related tasks when required.
- Good verbal communicator.
- Excellent team player and relationship builder.
- Previous employment within a BAFE/SSAIB/NSI accredited company (desirable).
- Valid CSCS/ECS Card.
- IPAF/PASMA/Asbestos Awareness certification (desirable).
- Knowledge of industry standard manufacturers.
Behaviours
- Can-do attitude and will to succeed.
- Empathetic and supportive.
- Best practice delivery focused.
Benefits
We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector, including:
- Generous holiday entitlement
- Contributory pension scheme
- Healthcare and wellbeing programmes
- Professional development and training opportunities
- Flexible working arrangements subject to business needs
- Employee assistance programmes
We can only accept candidates who have the Right To Work in the UK.
Safety & Security Support Engineer in Birmingham employer: North-PB
As a Safety & Security Support Engineer in Birmingham, you will join a dynamic team that prioritises customer service and engineering excellence. Our supportive work culture fosters professional growth through mentored training and development opportunities, ensuring you are well-equipped for future progression. With competitive benefits including generous holiday entitlement, a contributory pension scheme, and flexible working arrangements, we strive to create a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Safety & Security Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of CCTV, access control systems, and fire detection. Being able to discuss these confidently will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Safety & Security Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Safety & Security Support Engineer role. Highlight your relevant experience with CCTV, Access Control Systems, and any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about safety and security engineering. Share specific examples of your past work that demonstrate your customer service skills and technical expertise. We love a good story!
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to showcase your communication and teamwork abilities. We value engineers who can work well with others and provide top-notch customer service. Let us know how you've excelled in these areas!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at North-PB
✨Know Your Tech
Make sure you brush up on your knowledge of CCTV, Access Control Systems, and Fire Detection. Be ready to discuss specific technologies you've worked with and how they relate to the role. This shows you're not just a good communicator but also technically savvy.
✨Customer Service Focus
Since this role emphasises high levels of customer service, prepare examples of how you've gone above and beyond for clients in the past. Think about situations where you provided solutions during reactive call-outs or installations.
✨Understand the Company Culture
Research the company’s values and mission. They’re looking for someone with a can-do attitude and a focus on best practices. Show that you align with their culture by sharing experiences that reflect these behaviours.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training programmes or how they support career progression. It shows you're genuinely interested in the role and eager to grow within the company.
