At a Glance
- Tasks: Assist customers with motorcycle parts and accessories, both in-store and online.
- Company: Join North Oxford Garage, a respected name in the motor trade.
- Benefits: Enjoy competitive salary, 30 days leave, birthday off, and paid volunteer time.
- Other info: Receive training at the prestigious BMW Academy.
- Why this job: Fuel your passion for motorcycles while working in a supportive team environment.
- Qualifications: Must have a passion for motorcycles and previous customer-facing experience.
The predicted salary is between 24000 - 36000 £ per year.
Parts Advisor - Motorbikes
Location: North Oxford Garage, Wolvercote, Oxfordshire
On-Target Earnings: £34,731 per annum (basic pay: £30,591pa)
Are you customer-focused, organised, and looking to grow your career in the motor industry?
We're looking for a professional and enthusiastic Parts Advisor to join our team at North Oxford Garage-a well-established dealership known for its excellent service and supportive working environment.
About the Role
As a Parts Advisor, you'll be the essential link between our customers, workshop, and sales departments. You'll handle enquiries, process orders, manage stock, and provide expert advice to ensure the right Car and Motorcycle parts and accessories are delivered promptly and accurately.
This is a varied and rewarding role with a balance of face-to-face customer interaction, administrative work, and digital order management.
Key Responsibilities
- Respond to customer and workshop enquiries for parts and accessories
- Manage product listings and orders through our e-commerce channels
- Deliver excellent customer service in person, over the phone, and online
- Support bike and car parts enquiries and coordinate with service and sales teams
- Maintain accurate records and manage stock using dealership systems
- Contribute to a smooth and efficient parts operation
What We're Looking For
- Previous experience in a parts advisor or similar customer-facing role (motor trade experience preferred)
- Strong organisational and communication skills
- Confident using IT systems and digital platforms
- High attention to detail and a proactive attitude
- A team player with a professional approach
What We Offer
- Competitive salary with an OTE of £34,731
- 30 days holiday (including bank holidays), increasing with service
- Your birthday off every year
- Paid volunteer leave to support a cause of your choice
- Life insurance cover
- Training and development through the prestigious BMW Academy
- A friendly, supportive, and professional team environment
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Parts Advisor - Motorbikes in Oxford employer: North Oxford Garage
North Oxford Garage is an exceptional employer, offering a dynamic work environment in Long Hanborough where you can thrive as a Retail Finance & Insurance Manager. With competitive earnings potential, comprehensive benefits including private health insurance, and a strong focus on employee development, we foster a culture of integrity and customer-centricity that empowers our team to excel and grow within the automotive finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Motorbikes in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like North Oxford Garage, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like North Oxford Garage!
We think you need these skills to ace Parts Advisor - Motorbikes in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at North Oxford Garage, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at North Oxford Garage and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show North Oxford Garage that you’re ready to jump in and contribute right away!
How to prepare for a job interview at North Oxford Garage
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
