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- Tasks: Assist customers with parts enquiries and manage orders efficiently.
- Company: Join North Oxford Garage, a reputable dealership known for excellent service.
- Benefits: Enjoy competitive pay, 30 days holiday, birthday off, and paid volunteer leave.
- Why this job: Be part of a supportive team while growing your career in the motor industry.
- Qualifications: Previous customer-facing experience preferred; strong communication and IT skills required.
- Other info: Training provided through the prestigious BMW Academy.
The predicted salary is between 19800 - 19800 £ per year.
Parts Advisor
Location: North Oxford Garage, Wolvercote, Oxfordshire
On-Target Earnings: £33,053 per annum
Are you customer-focused, organised, and looking to grow your career in the motor industry?
We\’re looking for a professional and enthusiastic Parts Advisor to join our team at North Oxford Garage -a well-established dealership known for its excellent service and supportive working environment.
About the Role
As a Parts Advisor, you\’ll be the essential link between our customers, workshop, and sales departments. You\’ll handle enquiries, process orders, manage stock, and provide expert advice to ensure the right Car and Motorcycle parts and accessories are delivered promptly and accurately.
This is a varied and rewarding role with a balance of face-to-face customer interaction, administrative work, and digital order management.
Key Responsibilities
- Respond to customer and workshop enquiries for parts and accessories
- Manage product listings and orders through our e-commerce channels
- Deliver excellent customer service in person, over the phone, and online
- Support car parts enquiries and coordinate with service and sales teams
- Maintain accurate records and manage stock using dealership systems
- Contribute to a smooth and efficient parts operation
What We\’re Looking For
- Previous experience in a parts advisor or similar customer-facing role (motor trade experience preferred)
- Strong organisational and communication skills
- Confident using IT systems and digital platforms
- High attention to detail and a proactive attitude
- A team player with a professional approach
What We Offer
- Competitive salary with an OTE of £33,053
- 30 days holiday (including bank holidays), increasing with service
- Your birthday off every year
- Paid volunteer leave to support a cause of your choice
- Life insurance cover
- Training and development through the prestigious BMW Academy
- A friendly, supportive, and professional team environment
Ready to Join Us?
If you\’re ready to take the next step in your career with a trusted and dynamic dealership, apply today and become part of the North Oxford Garage team.
Parts Advisor employer: North Oxford Garage
Contact Detail:
North Oxford Garage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and accessories relevant to the motor industry, especially those related to BMW, as this will help you speak confidently about products during interviews.
✨Tip Number 2
Network with current or former Parts Advisors in the motor trade. They can provide insights into the role and may even refer you to opportunities at North Oxford Garage.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-play scenarios. Being able to showcase how you handle customer enquiries effectively can set you apart from other candidates.
✨Tip Number 4
Research North Oxford Garage’s values and culture. Tailoring your conversation to align with their ethos during the interview can show that you’re a great fit for their team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and parts advisory roles. Emphasise any previous work in the motor trade and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at North Oxford Garage and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on your communication skills, attention to detail, and IT proficiency. Provide examples of how you've successfully managed stock or handled customer enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at North Oxford Garage
✨Showcase Your Customer Service Skills
As a Parts Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Discuss your experience managing stock or processing orders, and explain how you keep track of multiple tasks. Mention any tools or systems you’ve used to stay organised.
✨Familiarise Yourself with IT Systems
Since the job involves using digital platforms for order management, brush up on relevant IT skills. If you have experience with e-commerce channels or dealership systems, be ready to talk about it and how you can leverage that knowledge.
✨Prepare for Teamwork Questions
Being a team player is crucial in this role. Think of examples where you've successfully collaborated with others, especially in a customer-facing environment. Be ready to discuss how you contribute to a positive team dynamic.
