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- Tasks: Be the go-to person for customers, managing service bookings and ensuring a premium experience.
- Company: Join North Oxford Garage, a friendly team passionate about BMW and customer service.
- Benefits: Earn over £40,000 with bonuses, enjoy your birthday off, and get paid time to volunteer.
- Why this job: Make a real impact in the automotive industry while developing your skills with ongoing training.
- Qualifications: Customer service experience is a plus, but a passion for cars and communication skills are key.
- Other info: Join a supportive environment with great career growth opportunities and retailer savings.
The predicted salary is between 30000 - 40000 £ per year.
Basic Salary: £30,320pa
OTE Bonus: £10,000pa
Additional pay: Saturday hours (1 in 3 rota) paid on top
Are you passionate about delivering exceptional customer service and have a keen interest in the motor industry? North Oxford Garage is looking for a professional and enthusiastic BMW Service Advisor to join our friendly team. As a Service Advisor, you'll be the vital link between our customers and our workshop. You'll provide expert advice on vehicle care, manage service bookings, and ensure every customer enjoys the premium BMW experience from start to finish.
What you'll do:
- Welcome customers and manage their service or repair bookings
- Provide accurate estimates and keep customers updated throughout the process
- Liaise with technicians to ensure work is completed efficiently
- Deliver an exceptional customer experience at every touchpoint
What we're looking for:
- Previous experience in a customer-facing automotive or service role (preferred but not essential)
- Excellent communication and organisational skills
- A proactive attitude with a passion for customer satisfaction
- Confidence working as part of a busy, high-performing team
What we offer:
- OTE salary: over £40,000
- Your birthday off
- Paid time off to volunteer
- Life Insurance
- £1,000 retailer savings via our reward platform - WMG Savings
- Ongoing BMW training and career development
- A supportive, professional working environment
Join a dealership that takes pride in its people, its performance, and the BMW brand. Apply today and become part of the North Oxford Garage team delivering outstanding automotive services.
BMW Service Advisor employer: North Oxford Garage
Contact Detail:
North Oxford Garage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMW Service Advisor
✨Tip Number 1
Get to know the company! Research North Oxford Garage and BMW's values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or explain a service process. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the North Oxford Garage team. Don’t miss out!
We think you need these skills to ace BMW Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the motor industry and customer service right from the start. Use your cover letter to share why you love working with customers and how you can bring that passion to the BMW experience.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for the Service Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Oxford Garage
✨Know Your BMW
Familiarise yourself with BMW's latest models and technologies. Being able to discuss specific features or recent innovations will show your genuine interest in the brand and the motor industry.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you went above and beyond for a customer, as this role is all about delivering an exceptional experience.
✨Communication is Key
Practice clear and confident communication. As a Service Advisor, you'll need to explain technical details to customers who may not be familiar with automotive jargon, so being articulate is crucial.
✨Show Your Team Spirit
Highlight your ability to work in a team. Share experiences where you collaborated with others to achieve a common goal, as this role requires liaising with technicians and other staff members.