At a Glance
- Tasks: Supervise and support administration teams across multiple UK locations in the mortgage industry.
- Company: Award-winning mortgage broker with over 25 years of experience helping customers.
- Benefits: Salary up to £35,000, benefits, and potential £4k annual bonus.
- Other info: Opportunity for career growth in a supportive and engaging environment.
- Why this job: Lead a dynamic team and make a real difference in customers' home-buying journeys.
- Qualifications: Experience in managing teams within financial services, particularly mortgages.
The predicted salary is between 30000 - 40000 £ per year.
My client is an award-winning mortgage broker, with access to a comprehensive range of mortgage products across the UK. They have been helping customers buy their dream homes for over 25 years and they now have an exciting new opportunity for an individual with experience in the Mortgage Industry, to be based in Leicester, and to supervise the Administration teams across 3 UK sites.
The purpose of the role:
- To support the Administration Team Manager in the management of the mortgage & protection administration team to ensure the delivery of exceptional customer service, develop experience standards, & minimise application to offer times.
- Provide support, development & guidance to the team & motivate & drive the team so that individuals, the team & the business meet their SLAs.
- Maintain compliance & business standards to ensure effective management of key business risks & achievement of our regulatory responsibilities.
- Deputise for Administration Team Manager when absent.
Success in this role will be if you:
- Set clear performance standards & monitor productivity & quality.
- Provide regular feedback, coaching, & support to improve accuracy & efficiency.
- Conduct engaging, challenging & motivational 1:1s with each team member.
- Champion a customer-first approach throughout the mortgage journey.
- Balance speed of service with regulatory accuracy and risk control.
- Embed a culture of accountability, professionalism, & customer focus within your team.
- Ensure strict adherence to GDPR and data security requirements.
Skills & Experience Required:
- Managing, developing, improving & leading a team with an influencing, motivating & engaging approach.
- Structuring & running effective team/1:1 meetings.
- Embracing new ideas.
- Identify priority areas for improvement.
- Communicating clearly in both verbal & written communication.
- Having strong attention to detail, & working in a methodical & thorough way.
- Effective time management, whilst prioritising & multi-tasking yours and others workload.
- Management of an administrative function preferably within financial services (Mortgages & Insurance).
- Working with both internal & external stakeholders.
- Emotionally intelligent, able to read people well, manage their behaviours & provide appropriate support.
- Able to adapt, quickly & flexibly, to requirements.
- Resilient: Have or able to develop coping mechanisms to manage workloads and pressures - & be able & willing to ask for help when it's needed.
If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.
Administration Supervisor - Mortgages in London employer: North Oak Recruitment
As an Investment Administrator at our Leicester office, you will join a company that has prioritised client satisfaction for over 40 years, fostering a culture of excellence and collaboration. With a competitive salary of up to £33,000 and a hybrid working option, we offer exceptional benefits and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in investment client servicing.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Supervisor - Mortgages in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like North Oak Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Administration Supervisor - Mortgages in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to North Oak Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on North Oak Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at North Oak Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with North Oak Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at North Oak Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former North Oak Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
