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- Tasks: Support operational excellence and enhance client journeys through innovative initiatives.
- Company: Award-winning wealth management firm with a focus on continuous improvement.
- Benefits: Competitive salary, hybrid working, health cash plan, and 24 days holiday.
- Why this job: Make a real impact by driving digital transformation and improving client experiences.
- Qualifications: A-levels or equivalent; experience in financial services or continuous improvement is a plus.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
Find out more about this role by reading the information below, then apply to be considered.
Leicester (Our Ref AL1400)
Salary c£30,000 dep on exp + benefits
My client is an award-winning wealth management, pensions and investments company and they now have an exciting new opportunity for an individual to support the Head of Operations in driving operational excellence and performance gains across the business by assisting in initiatives that enhance client journeys, progress digitisation and automation efforts and embed a culture of continuous improvement throughout the business. All improvement activities should be aligned with strategic business goals.
MAIN RESPONSIBILITIES:
- Technology Enablement
- Partner with IT support & system suppliers to identify and implement technology solutions that improve operational efficiency.
- Champion automation and data-driven decision-making across departments.
- Champion continuous improvement and performance tracking.
- Champion and assist workflow automation.
- Assist the improvement of data flow and visibility.
- Support data governance and ensure secure handling of client and operational data.
- Process & Procedure Optimisation
- Assist the analysis of existing operational workflows and identify inefficiencies.
- Collaborate with key stakeholders to identify opportunities for digitisation & automation that streamline processes and reduce manual effort.
- Assist in the redesign and improvement of business processes.
- Collaborate with key internal stakeholders to implement standardisation and maintaining best practice.
- Client Experience Enhancement
- Work closely with client-facing teams to understand pain points and improve service delivery.
- Enhance client and employee experiences across key touchpoints.
- Assist the mapping and redesign of client journeys to ensure seamless, high-quality interactions.
- Assist in digital transformation initiatives that enhance client engagement and satisfaction.
- Performance & Culture
- Measure the impact of improvement initiatives.
- Use data-driven insights to measure performance and identify areas for improvement.
- Support a continuous improvement culture through training, coaching, and stakeholder engagement.
- Coordinate workshops and training sessions to promote digitalisation, automation, new processes and continuous improvement.
- Support leadership in driving cultural change aligned with strategic goals.
- Service and Compliance
- Always operate in accordance with the Rules of the FCA, the CII code of conduct and our company policies and procedures.
- Ensure that the firm’s high standards of client care are met by demonstrating competence in all aspects of your role.
- Ensure all improvement initiatives align with FCA regulations and internal compliance standards.
- Participate in audits and risk assessments to identify areas for improvement.
- Consistently illustrate our company values.
The Ideal Person - Qualifications & Work Experience:
- Essential
- Educated to A level standard (or equivalent) as a minimum.
- Willing to undertake further study to improve technical knowledge.
- Desirable
- System experience of Intelligent Office.
- Degree in Finance, Economics or Business (or equivalent work experience).
- More than 2 years’ experience in a financial services or continuous improvement role.
- Proven experience in continuous improvement, business process optimisation, and operational excellence.
- Experience in systems integration.
- Familiarity with digital transformation, automation tools, technology optimisation and change management.
- Experience with Lean, Six Sigma, or similar methodologies.
- Strong understanding of FCA regulatory environment.
Skills & Abilities Required:
- Essential
- Competent user of Office 365.
- Ability to work independently and collaboratively.
- Strong analytical and problem-solving capabilities.
- Excellent interpersonal skills.
- Excellent communication skills both written and verbal.
- Demonstratable eye for detail and getting tasks right the first time.
- Effective time management skills.
- Ability to consistently meet deadlines.
- Desirable
- Strong understanding of SharePoint, One Drive and Teams.
- Excellent analytical, project management, and stakeholder engagement skills.
- Ability to influence cultural change and drive performance improvements.
- Ability to implement technology-driven solutions.
- Ability to manage communications with several key stakeholders.
BENEFITS
- 4 x salary life assurance
- Pension; 5% employer contribution - Increasing incrementally in recognition of service.
- Salary sacrifice scheme available
- Discretionary bonuses
- 24 days’ holiday - Increasing incrementally in recognition of continuous service
- Health Cash Plan Scheme
- Free parking
- Hybrid Working Scheme – Following completion of initial training and induction
If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.
Continuous Improvement Assistant in Enderby employer: North Oak Recruitment
Contact Detail:
North Oak Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Assistant in Enderby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Continuous Improvement Assistant in Enderby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Continuous Improvement Assistant role. Highlight any relevant experience in operational excellence, process optimisation, and client experience enhancement.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven improvements or efficiencies in previous roles to demonstrate your impact.
Keep It Clear and Concise: We love a well-structured application! Keep your CV and cover letter clear and concise, focusing on the most relevant information. Avoid jargon and make it easy for us to see why you’re a great fit.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at North Oak Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Continuous Improvement Assistant. Familiarise yourself with concepts like operational efficiency, automation, and data governance. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in continuous improvement and process optimisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company’s goals and challenges. Ask about their current initiatives in digitisation and how they measure the success of improvement projects. This shows you’re proactive and engaged.
✨Emphasise Team Collaboration
Since this role involves working closely with various stakeholders, be ready to discuss how you’ve successfully collaborated in the past. Highlight your interpersonal skills and ability to influence change, as these are crucial for driving performance improvements.
