At a Glance
- Tasks: Supervise and support mortgage administration teams across multiple UK locations.
- Company: Award-winning mortgage broker with over 25 years of experience.
- Benefits: Salary up to £35,000, bonuses, and comprehensive benefits package.
- Other info: Opportunity for career growth in a supportive and engaging environment.
- Why this job: Lead a dynamic team and make a real difference in customers' lives.
- Qualifications: Experience in the mortgage industry and strong leadership skills.
The predicted salary is between 35000 - 35000 € per year.
Leicester outskirts (with travel between other UK locations)
Salary up to £35,000 dep on exp + benefits and up to £4k bonus pa
My client is an award-winning mortgage broker, with access to a comprehensive range of mortgage products across the UK. They have been helping customers buy their dream homes for over 25 years and they now have an exciting new opportunity for an individual with experience in the Mortgage Industry, to be based in Leicester, and to supervise the Administration teams across 3 UK sites.
The purpose of the role:
- To support the Administration Team Manager in the management of the mortgage & protection administration team to ensure the delivery of exceptional customer service, develop experience standards, & minimise application to offer times.
- Provide support, development & guidance to the team & motivate & drive the team so that individuals, the team & the business meet their SLAs.
- Maintain compliance & business standards to ensure effective management of key business risks & achievement of our regulatory responsibilities.
- Deputise for Administration Team Manager when absent.
Success in this role will be if you:
- Set clear performance standards & monitor productivity & quality.
- Provide regular feedback, coaching, & support to improve accuracy & efficiency.
- Conduct engaging, challenging & motivational 1:1’s with each team member.
- Champion a customer-first approach throughout the mortgage journey.
- Balance speed of service with regulatory accuracy and risk control.
- Embed a culture of accountability, professionalism, & customer focus within your team.
- Ensure strict adherence to GDPR and data security requirements.
Skills & Experience Required:
- Managing, developing, improving & leading a team with an influencing, motivating & engaging approach.
- Structuring & running effective team/1:1 meetings.
- Embracing new ideas.
- Identify priority areas for improvement.
- Communicating clearly in both verbal & written communication.
- Having strong attention to detail, & working in a methodical & thorough way.
- Effective time management, whilst prioritising & multi-tasking yours and others workload.
- Management of an administrative function preferably within financial services (Mortgages & Insurance).
- Working with both internal & external stakeholders.
- Emotionally intelligent, able to read people well, manage their behaviours & provide appropriate support.
- Able to adapt, quickly & flexibly, to requirements.
- Resilient: Have or able to develop coping mechanisms to manage workloads and pressures - & be able & willing to ask for help when it’s needed.
If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.
Administration Supervisor - Mortgages employer: North Oak Recruitment Ltd
Join an award-winning mortgage broker based in the outskirts of Leicester, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee development and a culture that champions accountability and professionalism, this role offers competitive salary packages, bonuses, and opportunities for growth across multiple UK locations. Experience a supportive work environment that values innovation and teamwork, making it an excellent place for those looking to advance their careers in the mortgage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Supervisor - Mortgages
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer service. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Administration Supervisor - Mortgages
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Supervisor role. Highlight your experience in the mortgage industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Leadership Skills:Since this role involves supervising teams, don’t forget to showcase your leadership experience. Share examples of how you've motivated and developed teams in the past. We love seeing candidates who can inspire others!
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do with our customers!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Plus, we aim to respond to all applications within 10 days, so you won’t be left hanging!
How to prepare for a job interview at North Oak Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your mortgage industry knowledge. Understand the key products and services offered by the company, as well as current market trends. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style. Think of examples where you've motivated a team or improved performance. Highlight your ability to conduct effective 1:1 meetings and how you’ve championed a customer-first approach.
✨Demonstrate Attention to Detail
In the mortgage industry, accuracy is crucial. Be ready to share instances where your attention to detail made a difference in your work. Discuss how you ensure compliance with regulations and maintain data security, as these are key aspects of the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
