At a Glance
- Tasks: Lead and support business processes in Adult Social Care, ensuring high-quality service delivery.
- Company: Join North Northamptonshire Council, a vibrant and inclusive workplace dedicated to community improvement.
- Benefits: Enjoy generous leave, pension contributions, hybrid working, and professional development opportunities.
- Other info: Dynamic team with opportunities for career growth and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, excellent IT skills, and strong organisational abilities required.
The predicted salary is between 30000 - 40000 £ per year.
The following content displays a map of the jobs location - Tithe Barn Office, Wellingborough and Cedar Drive, Thrapston (Relocating to Rushden).
Job Reference: Ref/37353/8795
Number of Positions: 1
Contract Type: Full Time
Salary Range:
Working Hours: 37.00
Location: Tithe Barn Office, Wellingborough and Cedar Drive, Thrapston (Relocating to Rushden)
Closing Date: 02/07/2026
Job Category: Administration
Organisation: North Northamptonshire Council
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us? We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
The Senior Business Support Officer will be responsible for leading, managing and supporting the business process of an individual's journey into Adult Social Care, within the Wellingborough and East Northants Locality Adult Social Care Teams. Their responsibilities will be:
- To deliver and support high quality standards in relation to the business cycle, information systems, data recording and health and safety within the team service areas.
- To provide complete, proactive administrative support to the work and financial systems.
- They will be responsible for arranging, supporting and minuting various meetings as and when required.
- To organise and assist in the development of maintenance of business processes, to support operational staff and efficient service delivery.
- To raise awareness and knowledge for Business Support Staff, thereby contributing to the quality of service delivery.
- To maintain on a day to day basis the office equipment, information technology and office systems to ensure effective services.
What will you be doing?
- The successful candidate will maintain on a day to day basis the office equipment, information technology and office systems, to ensure effective services.
- Ongoing line management of Business Support Officers, including supervisions and monitoring workloads and sickness.
- They will participate in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.
- To ensure our record and data management systems are maintained to a high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.
- Support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.
- Provide an efficient response to requests to undertake the Protection of Property process for our Supported Individuals where required in line with statutory requirements.
- To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
A full induction and training support will be provided.
About you
- You will be educated to GCSE level, or equivalent, particularly including English and Maths.
- Have excellent IT skills and be proficient in the use of Microsoft Office applications.
- You will have a good understanding of office environments, record maintenance/management to devise and improve team processes.
- To be able to demonstrate effective supervisory skills.
- To demonstrate excellent organisational ability including the application of information technology, and demonstrate good written and verbal skills including telephone communication.
- Have the ability to maintain a high level of accuracy and attention to detail with the ability to produce well-presented documents.
- To be able to plan and allocate work effectively and efficiently, meet deadlines and work in an organised manner.
- The ability to travel and attend alternate workplaces, to support your supervised Business Support Officers. Business Mileage will be paid.
- You will have excellent organisation skills with the ability to multi-task as a team and on your own initiative.
- The ideal candidate will have a creative flair to maximise use of communication tools, optimise the impact of information sharing across the teams, supporting the teams agile working styles and working with leadership for solutions to delivering business as usual.
Interviews will be on Monday 13th July at Cedar Drive, Thrapston, NN14 4LZ.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Senior Business Support Officer - Wellingborough and East Northants Adult Social Care Teams employer: North Northamptonshire Council
North Northamptonshire Council is an exceptional employer, offering a vibrant working environment that prioritises employee well-being and professional growth. With generous leave entitlements, flexible working arrangements, and a commitment to inclusivity, we empower our staff to thrive while making a meaningful impact in the community. Join us at our Tithe Barn Office in Wellingborough, where you can develop your skills and contribute to transforming lives for the better.
Contact Details:
North Northamptonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Support Officer - Wellingborough and East Northants Adult Social Care Teams
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like North Northamptonshire Council just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at North Northamptonshire Council. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Senior Business Support Officer - Wellingborough and East Northants Adult Social Care Teams
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Senior Business Support Officer - Wellingborough and East Northants Adult Social Care Teams role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At North Northamptonshire Council, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at North Northamptonshire Council
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at North Northamptonshire Council, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At North Northamptonshire Council, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
