At a Glance
- Tasks: Be the first point of contact for families, providing support and managing enquiries with empathy.
- Company: Join a dedicated team at North Northamptonshire's SEND Information, Advice and Support Service.
- Benefits: Enjoy competitive salary, generous leave, and flexible working arrangements.
- Other info: Vibrant work environment with opportunities for personal and professional development.
- Why this job: Make a meaningful difference in the lives of children and families with Special Educational Needs.
- Qualifications: Strong administrative skills and a compassionate approach to customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you organised, compassionate, and passionate about making a difference for children and young people with Special Educational Needs and Disabilities (SEND)? We are looking for a proactive Triage & Administration Coordinator to join North Northamptonshire's SEND Information, Advice and Support Service (SEND IASS). This is a varied and rewarding role at the heart of the service, where you will be the first point of contact for families, young people, and professionals, ensuring enquiries are handled promptly, sensitively, and effectively.
You will provide high-quality triage, administrative and financial support, maintain accurate records, coordinate meetings and events, and help develop our website and social media presence. Working as part of a dedicated team, you will play a vital role in ensuring families receive timely access to the information, advice and support they need, helping us deliver an inclusive, responsive, and person-centred service across North Northamptonshire.
What will you be doing?
As our Triage & Administration Coordinator, you will be at the heart of SEND IASS, helping to ensure children, young people and families receive timely access to information, advice and support. You will be the first point of contact for many service users, managing enquiries with empathy, professionalism and efficiency while supporting the smooth day-to-day operation of the service. You’ll be responsible for triaging incoming enquiries, maintaining accurate and confidential records, coordinating referrals, supporting financial and administrative processes, and organising meetings and events. You’ll also contribute to the development of our website and social media presence, helping us share accessible information and identify themes that can drive service improvements. Working closely with colleagues and partner organisations, you’ll play a vital role in delivering a responsive, inclusive and high-quality service for families across North Northamptonshire.
About You
We’re looking for a highly organised and compassionate individual who is passionate about putting children, young people and families at the centre of everything they do. You will understand the importance of delivering a child-centred service and be committed to ensuring that every interaction is supportive, respectful and focused on achieving the best possible outcomes. You will have strong administrative experience, excellent communication skills and the ability to manage a varied workload with accuracy and attention to detail. Confident using databases and Microsoft Office applications, you’ll be able to work independently, as part of a team, prioritise competing demands and build positive relationships with colleagues, families and partner agencies.
The role requires someone who can handle sensitive, confidential and, at times, emotionally challenging information with empathy, professionalism and resilience. You will be comfortable supporting families who may be experiencing uncertainty, frustration or distress, and be able to respond with tact, understanding and sound judgement while maintaining appropriate boundaries and confidentiality. Most importantly, you will be approachable, adaptable and committed to delivering excellent customer service.
If you thrive in a busy environment, enjoy helping people navigate complex situations, and want to make a meaningful difference to the lives of children and young people with SEND and their families, we’d love to hear from you.
We Offer a Vibrant Working Environment
With a competitive salary, a pension scheme, where we pay a significant contribution on top of your contribution, life cover and ill-health protection. Lots of opportunities to develop your skills, knowledge and potential in a large unitary council, generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance. We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our values define who we are and how we operate, forming the foundation for how we interact with customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
Disability Confident Employer
We are a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
SEND IASS Triage and Administration Coordinator in Thrapston employer: North Northamptonshire Council
North Northamptonshire Council is an exceptional employer, offering a dynamic work environment where legal professionals can thrive while making a meaningful impact in the community. With a strong commitment to employee development, competitive salaries, and a supportive culture, this role provides unique opportunities for growth and collaboration within a dedicated team focused on public service.
Contact Details:
North Northamptonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SEND IASS Triage and Administration Coordinator in Thrapston
✨Get Involved Locally
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We think you need these skills to ace SEND IASS Triage and Administration Coordinator in Thrapston
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of North Northamptonshire Council. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
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Tailor Your Documents to the Role:For a full-time role like SEND IASS Triage and Administration Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at North Northamptonshire Council
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of North Northamptonshire Council. Sharing personal stories or insights can really make us stand out.
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We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
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Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
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