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For Companies At a Glance
- Tasks: Assist customers with IT systems and provide excellent service at Kettering Library.
- Company: Join North Northamptonshire Council, a community-focused organisation transforming local services.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and great development opportunities.
- Why this job: Be part of a supportive team making a real impact in your community.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Experience in customer service and event support is a plus.
About The Role
Do you want to be part of a team providing excellent customer service to the local community? Do you have a passion for helping people? Are you a confident communicator with keen listening skills? If so, this might be the role for you.
We have an exciting opportunity to join our LibraryPlus team as a Saturday Assistant to help deliver a wide range of services and events to the local community. North Northamptonshire Council Libraries are community hubs and our Saturday Assistants are at the heart of the frontline assisting customers with accessing the Library systems, supporting events and dealing with a variety of enquiries. Providing digital support, our Saturday assistants will aid customers with their IT skills, enabling them to self-serve using the NNC website and other online services effectively and confidently.
What will you be doing?
- Provide a first point of customer service for a diverse range of customers and enquiries.
- Assist customers with self-service and other IT systems.
- To support activities and services for the whole community including those for families with children
- To be knowledgeable and effective in the use of a variety of IT systems to: Process all sales transactions accurately. Enrol new members. Be competent in the use of the Library Management System. Assist customers with the NNC website and other online services
- Promote volunteering opportunities.
- Ensure the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos are met at all times
About You
We are looking to recruit an enthusiastic and people focused Saturday Assistant to join the team at Kettering Library. Reporting to the Library Manager you will contribute to delivering an excellent experience to our customers in the local community. This is a role which will require you to work frontline with customers and also with colleagues, volunteers, partner organisations.
As The Successful Candidate, You Will Bring
- Experience of working as part of a team
- Excellent communication skills with ability communicate with a wide variety of people
- Confident IT Skills
- Enthusiasm with a flexible, positive attitude
It Would Also Be Beneficial For You To Have
- Experience of customer service delivery
- Experience of supporting events
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values and Behaviours define who we are and how we operate, forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attachments
- Saturday Assistant Job description and Person specification (2).pdf
Apply
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Saturday Assistant employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Assistant
✨Tip Number 1
Familiarise yourself with the services and events offered by North Northamptonshire Council Libraries. Understanding what they provide will help you engage confidently with customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your IT skills, especially related to library management systems and self-service technologies. Being able to assist customers effectively with these systems will set you apart as a knowledgeable candidate.
✨Tip Number 3
Practice your communication skills by engaging with a diverse range of people. This could be through volunteering or community events, which will help you build confidence in addressing various customer enquiries.
✨Tip Number 4
Showcase your enthusiasm for community service. Think of examples where you've helped others or participated in community activities, as this aligns perfectly with the values of the role and the organisation.
We think you need these skills to ace Saturday Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Saturday Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your communication skills and ability to work as part of a team. Mention specific examples where you have successfully assisted customers or supported events.
Showcase IT Skills: Since the role requires confident IT skills, make sure to mention any relevant technical abilities you possess. Include examples of how you've used IT systems in past roles, especially in customer service settings.
Express Enthusiasm: Convey your passion for helping people and your enthusiasm for the role in your application. Use positive language to reflect your flexible and supportive attitude, which aligns with the values of North Northamptonshire Council.
How to prepare for a job interview at North Northamptonshire Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've provided excellent customer service in the past, as this role is all about being the first point of contact for a diverse range of customers.
✨Demonstrate Your IT Skills
Since the role involves assisting customers with IT systems, be prepared to discuss your own IT skills. You might want to mention any experience you have with library management systems or similar technologies, and how you can help others navigate these tools.
✨Communicate Clearly and Confidently
As a Saturday Assistant, you'll need to communicate effectively with a variety of people. Practice clear and confident communication during your interview, and consider how you can adapt your style to suit different audiences, from families to older adults.
✨Highlight Teamwork Experience
This position requires working closely with colleagues and volunteers. Be ready to share examples of how you've successfully worked as part of a team in previous roles, showcasing your ability to collaborate and support others in achieving common goals.
