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- Tasks: Deliver excellent customer service and support community events at Wellingborough Library.
- Company: Join North Northamptonshire Council, a forward-thinking local authority.
- Benefits: Competitive salary, generous leave, pension scheme, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Confident communicator with strong listening skills.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to be part of a team providing excellent customer service to the local community? Do you want a role where no two days are the same, where you can make a real difference to people's lives? Are you a confident communicator with keen listening skills? If so, this might be the role for you.
We have an exciting opportunity to join our LibraryPlus team as a Customer Advisor to deliver a wide range of services and events to the local community. North Northamptonshire Council Libraries are community hubs and our Customer Advisors are at the heart of the frontline assisting customers to develop IT skills, coaching volunteers and dealing with a variety of enquiries. With a wide range of events on offer, our Customer Advisors have the opportunity to plan, organise and deliver events in line with the service plan to a wide audience including adults, families and children.
Responsibilities- Provide a first point of customer service for a diverse range of customers and enquiries. Using enquiry skills, identify customer needs and the appropriate resolution.
- Understand and deliver the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos. Ensure that volunteers and partner organisations are aware of and adhere to these standards in day-to-day activities.
- Be familiar with the current offer provided by partner organisations, including the internal partners such as Adult Learning and Registration Services, to support them in delivering their services and to refer and signpost customers effectively.
- Promote volunteering opportunities. Recruit, coach and mentor volunteers and newer members of the team to ensure the delivery of excellent customer service.
- Provide and support activities and services for the whole community including those for families with children under 5 (such as Rhymetime).
- Undertake tasks and activities relating to the day-to-day operation of the library and be responsible, in the absence of the Library Manager, for making decisions and taking appropriate actions to ensure the health, safety and security of users and the building. Be familiar with and comply with all policies and procedures relating to health and safety within the service.
- Be knowledgeable and effective in the use of a variety of IT systems to:
- Understand the benefits of social media to develop new audiences and engage with service users.
- Support customers to be confident in using online services, to build a digitally confident community.
- Support business need including promotion of the service and data monitoring.
- Deliver library services to our customers using the Library Management System.
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
This role is based at Wellingborough Library. It will require alternative Saturday working and candidates will need to be flexible to the business needs of the service. The post requires an ability and willingness to travel to and work at other libraries within the area if required.
Benefits- A competitive salary.
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days).
Customer Advisor in Northampton employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on North Northamptonshire Council and their LibraryPlus team. Understanding their values and services will help you connect with the interviewers and show that you're genuinely interested in being part of their community-focused mission.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling different enquiries and showcasing your keen listening skills.
✨Tip Number 3
Show off your event planning skills! Since the role involves organising events, think of examples from your past experiences where you've successfully planned or delivered an event. Be ready to share these stories during your interview to demonstrate your ability to engage with the community.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team at North Northamptonshire Council!
We think you need these skills to ace Customer Advisor in Northampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see how you can make a difference in our community, so share any relevant experiences that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Advisor. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various customer enquiries and demonstrate your keen listening skills. Think of examples from your past experiences where you made a difference in someone's day.
✨Familiarise Yourself with the LibraryPlus Offerings
Research the services and events provided by North Northamptonshire Council Libraries. Understanding what they offer will help you answer questions confidently and show your enthusiasm for the role. Be prepared to suggest ideas for events or services that could benefit the community.
✨Showcase Your IT Skills
Since the role involves using various IT systems, be ready to discuss your experience with technology. Highlight any relevant skills, especially in social media and online services, as these are crucial for engaging with the community and promoting library services.
✨Demonstrate Your Team Spirit
As a Customer Advisor, you'll be working closely with volunteers and other team members. Share examples of how you've successfully collaborated in the past, whether it's coaching others or working on group projects. This will show that you're supportive and can contribute to a positive team environment.
