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- Tasks: Manage traveller sites, support residents, and ensure smooth operations.
- Company: North Northamptonshire Council, dedicated to community support and housing services.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Why this job: Make a real difference in communities while growing your career in housing.
- Qualifications: Passion for community support, good communication skills, and understanding of housing legislation.
- Other info: Join a supportive team with opportunities for personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Traveller Site Officer to deliver front‐line housing management services on North Northamptonshire Council's traveller sites. You will provide a first‐class, customer‐focused service, including income collection, arrears support, coordinating repairs as well as all aspects of site management. A key part of the role is building strong relationships with residents, improving customer satisfaction, and increasing engagement across our sites and services. If you are passionate about supporting communities and delivering high‐quality housing services, we would like to hear from you.
Responsibilities
- The Traveller Site Officer will provide visible site management, coordinate repairs and maintenance, and ensure health and safety compliance.
- They will work closely with residents, addressing behaviour concerns, supporting those with complex needs, and promoting positive engagement.
- Duties include managing site operations, overseeing voids and allocations, supporting income collection and arrears recovery, and taking appropriate legal action when required.
- The role also involves accurate record‐keeping, preparing reports, responding to enquiries, and contributing to service improvements and performance targets.
About You
We are looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.
What Will You Bring To The Role
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Good organisational and communication skills, with an eye for detail.
- A friendly and approachable manner, with the confidence to deal with resident queries.
- A good understanding of issues affecting the travelling community including law and legislation.
- Knowledge of housing legislation, regulation and case law.
- Experience of working with people who may find themselves in difficult situations and who may have multiple/complex needs including challenging behaviours.
- Experience of managing and prioritising own workload without supervision to meet demands and targets.
- A willingness to learn, take on new challenges and support colleagues across the service.
Benefits
- A competitive salary.
- A pension scheme, including a significant contribution on top of your own. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements where practicable for service needs to help you with a healthy work‐life balance.
- We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for a range of active Employee Network Groups.
- We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process.
Traveller Site Officer - 12 months fixed term in London employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traveller Site Officer - 12 months fixed term in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on North Northamptonshire Council. Understanding their values and how they engage with the community will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housing management and community engagement. This will help you articulate your passion for supporting communities and showcase your experience effectively.
✨Tip Number 3
Show off your people skills! Since building relationships with residents is key, think of examples where you've successfully managed difficult situations or improved customer satisfaction. Share these stories to demonstrate your approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Traveller Site Officer - 12 months fixed term in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting communities shine through. We want to see that you genuinely care about making a difference in the lives of residents.
Be Specific About Your Experience: Make sure to highlight any relevant experience you have, especially when it comes to working with people who have complex needs. We love seeing real examples of how you've tackled challenges in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. We’re looking for someone who understands the unique issues affecting the travelling community, so make that clear.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Community
Familiarise yourself with the issues affecting the travelling community. Understanding the specific challenges they face will help you connect better during the interview and demonstrate your commitment to providing a first-class service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with residents in previous roles. Highlight your ability to handle difficult situations and complex needs, as this is crucial for the Traveller Site Officer position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Share specific strategies or tools you use to stay organised, as this role requires juggling multiple responsibilities without supervision.
✨Emphasise Teamwork and Collaboration
Talk about your experience working with colleagues to achieve common goals. The role involves working together to improve services, so showcasing your ability to collaborate will resonate well with the interviewers.