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- Tasks: Lead and support the business process in Adult Social Care, ensuring high-quality service delivery.
- Company: Join a dynamic local council dedicated to improving community well-being.
- Benefits: Competitive salary, generous leave, pension scheme, and skill development opportunities.
- Other info: Enjoy a creative role with opportunities for growth and a collaborative team atmosphere.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: GCSEs in English and Maths, excellent IT skills, and strong organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Senior Business Support Officer will be responsible for leading, managing and supporting the business process of an individual's journey into Adult Social Care, within the Kettering and Corby Locality Adult Social Care Teams. Their responsibilities will be:
- To deliver and support high quality standards in relation to the business cycle, information systems, data recording and health and safety within the team service areas.
- To provide complete, proactive administrative support to the work and financial systems.
- To arrange, support and minute various meetings as and when required.
- To organise and assist in the development and maintenance of business processes, to support operational staff and efficient service delivery.
- To raise awareness and knowledge for Business Support Staff, thereby contributing to the quality of service delivery.
- To maintain on a day to day basis the office equipment, information technology and office systems to ensure effective services.
What you will be doing:
- The successful candidate will maintain on a day to day basis the office equipment, information technology and office systems, to ensure effective services.
- Ongoing line management of Business Support Officers, including supervisions and monitoring workloads and sickness.
- Participation in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.
- To ensure our record and data management systems are maintained to a high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.
- Support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.
- Provide an efficient response to requests to undertake the Protection of Property process for our Supported Individuals where required in line with statutory requirements.
- To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
A full induction and training support will be provided.
About You:
- You will be educated to GCSE level, or equivalent, particularly including English and Maths.
- Have excellent IT skills and be proficient in the use of Microsoft Office applications.
- You will have a good understanding of office environments, record maintenance/management to devise and improve team processes.
- To be able to demonstrate effective supervisory skills.
- To demonstrate excellent organisational ability including the application of information technology, and demonstrate good written and verbal skills including telephone communication.
- Have the ability to maintain a high level of accuracy and attention to detail with the ability to produce well-presented documents.
- To be able to plan and allocate work effectively and efficiently, meet deadlines and work in an organised manner.
- The ability to travel and attend alternate workplaces periodically, to support your supervised Business Support Officers. Business Mileage will be paid.
- You will have excellent organisation skills with the ability to multi-task as a team, and on your own initiative.
- The ideal candidate will have a creative flair to maximise use of communication tools, optimise the impact of information sharing across the teams, supporting the teams agile working styles and working with leadership for solutions to delivering business as usual.
Benefits:
- A competitive salary.
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days).
Senior Business Support Officer (Adults Social Care) in London employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Support Officer (Adults Social Care) in London
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Senior Business Support Officer roles. Practice your answers and think of examples that showcase your organisational skills and IT proficiency.
✨Tip Number 3
Don’t just wait for jobs to come to you! Regularly check our website for new opportunities and apply directly. The more you put yourself out there, the better your chances of landing that dream role.
✨Tip Number 4
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior Business Support Officer (Adults Social Care) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Business Support Officer role. Highlight your relevant experience in adult social care and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Off Your IT Skills: Since this role requires excellent IT skills, don’t shy away from showcasing your proficiency with Microsoft Office and any other relevant software. We love candidates who can demonstrate their tech-savviness and how it can enhance our operations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Stuff
Make sure you understand the ins and outs of Adult Social Care and the specific responsibilities of a Senior Business Support Officer. Brush up on relevant legislation, data management systems, and the importance of high-quality service delivery.
✨Showcase Your IT Skills
Since excellent IT skills are a must for this role, be prepared to discuss your proficiency with Microsoft Office applications. Bring examples of how you've used technology to improve processes or support teams in previous roles.
✨Demonstrate Leadership Abilities
As you'll be managing Business Support Officers, highlight your supervisory experience. Share specific examples of how you've successfully led a team, managed workloads, or facilitated training and induction for new staff.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team's dynamics, ongoing projects, and how they measure success in the role. This shows your genuine interest and helps you assess if it's the right fit for you.