Regulatory Services Administration Team Leader in London

As the Regulatory Services Administration Team Leader, you will oversee a busy admin team, ensuring day-to-day operations run smoothly and efficiently. You will manage performance, improve administrative systems, and support managers across the service to deliver high-quality regulatory work. You will also take responsibility for financial processes, the service's corporate credit card, and the effective management of the case management system—playing a key role in keeping the service organised, compliant, and customer-focused.

What will you be doing?

• Supervise a team of Service Support Officers, undertaking supervisory, training, induction, sickness, and recruitment responsibilities.
• Schedule and co-ordinate own work and allocation of work to others, taking responsibility for the completion of tasks within prescribed timescales.
• Have a working knowledge of Regulatory Services technical administrative functions and responsibilities and provide appropriate support as required.
• Support Senior Management with the production, manipulation and maintenance of data using a variety of IT systems and manage the Systems Administrator to ensure that all aspects of the Regulatory Services administration function are efficiently managed within the database system, acting as a super-user for the team and maintaining oversight of database management.
• Maintain a thorough knowledge of processes, systems and legislation associated with the service area, ensuring the team deals with all aspects of the Regulatory Services technical administration process in a timely manner having regard to performance indicators or other relevant targets.
• Proactively identify areas of improvement to the service which benefit the Authority, businesses and/or the public and take steps to implement these. Supervise the development and review of associated processes.
• Assist the Head of Service with service support functions necessary for the efficient running of the service.
• Undertake additional tasks to support the Service Managers in accordance with the role and functions of the post.

About You

Education: 2 A Levels / NVQ Level 3, or equivalent in relevant subjects, and extensive experience at senior administrator level with an appropriate level of literacy and numeracy.

Experience And Knowledge:

• Experience of allocating work, managing a team and monitoring resources to maintain the effective operation of the service area.
• Experience of assisting with the monitoring of budgets.
• Demonstrable experience of supervising, coaching and mentoring colleagues and team members to support the achievement of individual and team performance and development objectives.
• Extensive working knowledge of Regulatory Services functions (Environmental Protection, Health Protection, Private Sector Housing and Trading Standards).
• Excellent verbal communication and presentation skills.

Ability And Skills:

• Ability to gather, analyse and evaluate data and financial information related to the work area, to support the production of management reports and performance management data.
• Proven ability to build professional working relationships with internal and external stakeholders to deliver the service to required standards.
• Appropriate level of data protection, security and confidentiality awareness.
• High standard of IT skills, with the ability to utilise IT systems, including case management systems.
• Ability to produce clear and concise written reports and letters for members of the public.

Equal Opportunities: Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.

Benefits:

• A competitive salary
• A pension scheme with significant employer contribution, life cover and ill-health protection
• Opportunities to develop your skills, knowledge and potential in a large unitary council
• Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• Hybrid and flexible working arrangements, where practicable for service needs to support a healthy work-life balance

We provide a range of benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for active Employee Network Groups.

About Us

Our Values and Behaviours: Our Values Define Who We Are And How We Operate, forming the foundation for how we interact with customers, colleagues and deliver our services. They are at the forefront of our decision making and delivery and include: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.

Disability Confident Employer: We are proud to be recognised as a Disability Confident Employer and are committed to an inclusive recruitment process. We will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment.

Armed Forces Community: The council has Gold status under the Defence Employer Recognition Scheme (ERS).