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- Tasks: Lead and support the business process in Adult Social Care, ensuring high-quality service delivery.
- Company: Join North Northamptonshire Council, a Disability Confident Employer committed to inclusivity.
- Benefits: Competitive salary, generous leave, hybrid working, and professional development opportunities.
- Other info: Enjoy a dynamic role with flexible working arrangements and a focus on wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, excellent IT skills, and supervisory experience required.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About the role: Senior Business Support Officer will lead, manage and support the business process of an individual's journey into Adult Social Care, within the Kettering and Corby Locality Adult Social Care Teams. Their responsibilities include:
- Deliver and support high quality standards in relation to the business cycle, information systems, data recording and health and safety within the team service areas.
- Provide proactive administrative support to the work and financial systems.
- Arrange, support and minute various meetings as required.
- Organise and assist in the development and maintenance of business processes, to support operational staff and efficient service delivery.
- Raise awareness and knowledge for Business Support Staff, maintaining office equipment, information technology and office systems to ensure effective services.
Working pattern: Monday and Tuesday - Corby, Wednesday - WFH, Thursday and Friday - Kettering.
What will you be doing?
- Maintain office equipment, information technology and office systems on a daily basis.
- Line manage Business Support Officers, including supervisions, monitoring workloads and sickness.
- Participate in the recruitment of new team members and the induction of Business Support staff, facilitating their integration.
- Ensure record and data management systems are maintained to high standard, enabling staff to carry out duties and ensuring supported individuals receive high quality service.
- Support implementation and use of Information Technology to increase effectiveness.
- Provide an efficient response to requests to undertake the Protection of Property process for supported individuals where required.
- Carry out any other duties that fall within the broad spirit, scope and purpose of this job description and are commensurate with the grade of the post.
A full induction and training support will be provided.
About you:
- GCSE level education, particularly English and Maths, or equivalent.
- Excellent IT skills and proficiency in Microsoft Office applications.
- Good understanding of office environments, record maintenance/management and ability to devise and improve team processes.
- Demonstrable supervisory skills.
- Excellent organisational ability and communication skills, including telephone communication.
- High accuracy and attention to detail, and ability to produce well-presented documents.
- Ability to plan and allocate work effectively, meet deadlines and work in an organised manner.
- Ability to travel and attend alternate workplaces periodically; business mileage will be paid.
- Excellent organisation skills with ability to multi-task and work independently.
- Creative flair to maximise use of communication tools, optimise information sharing across teams, and support agile working styles with leadership for solutions to deliver business as usual.
Our benefits:
- Competitive salary.
- Pension scheme with significant contribution; life cover and ill-health protection.
- Opportunities to develop skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days rising to 33 days) plus bank holidays; option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements where practicable for service needs.
- Employee Assistance Programme, Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for active Employee Network Groups.
Disability Confident Employer: North Northamptonshire Council is a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process, offering an interview to disabled applicants who meet the essential criteria for the role.
Senior Business Support Officer (Adults Social Care) in Kettering employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Support Officer (Adults Social Care) in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Senior Business Support Officer roles. Practice your answers and think of examples that showcase your skills in managing processes and supporting teams.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Business Support Officer (Adults Social Care) in Kettering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Business Support Officer role. Highlight your relevant experience in adult social care and any supervisory skills you have. We want to see how you can bring your unique flair to our team!
Show Off Your IT Skills: Since this role requires excellent IT skills, don’t shy away from showcasing your proficiency in Microsoft Office applications. Include specific examples of how you've used technology to improve processes or support teams in your previous roles.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is well-presented and free of errors. This reflects your organisational skills and ability to produce high-quality documents, which are crucial for this position.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing business processes and supporting operational staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since excellent IT skills are crucial for this position, be prepared to discuss your proficiency in Microsoft Office applications and any other relevant software. Consider bringing examples of documents or reports you've created to showcase your abilities. This will give the interviewer confidence in your technical skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and organisational skills. Think of specific examples from your past experiences where you've successfully managed workloads, improved processes, or supported team members. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Leadership Qualities
As a Senior Business Support Officer, you'll be line managing other officers. Be ready to discuss your supervisory experience and how you've motivated or guided team members in the past. Highlight your ability to communicate effectively and foster a positive working environment, as these are key to successful leadership.