At a Glance
- Tasks: Help the community by assessing housing benefit and council tax support applications.
- Company: Join North Northamptonshire Council, a vibrant and supportive workplace.
- Benefits: Enjoy generous leave, pension contributions, and flexible working arrangements.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus 2 years of relevant experience.
The predicted salary is between 24420 - 28000 £ per year.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
- A vibrant working environment with a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
- A range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
North Northants Council is recruiting within our Revenue and Benefits team for multiple experienced Benefits Officers. Do you want to make a difference to support the local community? The Revenues and Benefits Service is undergoing an exciting restructure, creating multiple opportunities to join the team as a Benefit Officer.
About the Role
As a Benefit Advisor you will be responsible for establishing eligibility for housing benefit and council tax support, ensuring correct entitlement is awarded and housing benefit subsidy.
We are seeking an enthusiastic, dedicated team player who is able to demonstrate a commitment to providing a high quality customer service, with patience and a flexible approach. You will deal with all aspects of Housing benefit and Council Tax Support, from advising the public on the benefits scheme to the decision making on benefit awards and payment of benefit.
The ability to work under pressure and often to tight deadlines will be an essential part of your daily routine as you will be dealing with sensitive and contentious situations in a busy environment.
What will you be doing?
- Receiving applications for Housing Benefit and Council tax support and determine eligibility.
- Requesting documentation to support claims.
- Ensuring correct entitlement is awarded in accordance with legislation.
- Processing claims accurately to support Housing Benefit subsidy requirements.
- Maintaining and keeping accurate records.
- Resolving and responding to customer queries and providing advice.
- Proactively identifying false claims.
- Recovery of Housing Benefit Overpayments.
- Managing all aspects of casework from initial enquiry through to decision-making and award/payment of benefits.
About you
- English and Maths GCSE Grade C or above.
- 2 years experience of assessing claims for Housing Benefit and Council Tax Support.
- Demonstrate an ability to understand government legislation and the ability to keep up to date with changes.
- Good verbal and written communication.
- Work well under pressure and deadlines.
- Able to work on own initiative.
- Able to use discretion and judgement.
- Able to demonstrate awareness and understanding of equal opportunities.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Housing & Council Tax Benefits Officer (Hybrid) in Kettering employer: North Northamptonshire Council
North Northamptonshire Council is an exceptional employer, offering a dynamic work environment where legal professionals can thrive while making a meaningful impact in the community. With a strong commitment to employee development, competitive salaries, and a supportive culture, this role provides unique opportunities for growth and collaboration within a dedicated team focused on public service.
Contact Details:
North Northamptonshire Council Recruitment Team
