At a Glance
- Tasks: Support residents in crisis by assessing needs and providing timely assistance.
- Company: Join North Northamptonshire Council, a vibrant and inclusive workplace.
- Benefits: Enjoy generous leave, pension contributions, and flexible working options.
- Other info: Opportunities for career growth and a supportive work environment await you.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer support and understanding of financial hardship is essential.
The predicted salary is between 30000 - 40000 € per year.
Fixed Term Contract - End date 30th April 2029
Salary Range: Working Hours: 37
Location: Kettering
Closing Date: 01/06/2026
Job Category: Administration
Organisation: North Northamptonshire Council
Why choose us? We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
- We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
The Crisis & Resilience Fund Officer is responsible for acting as the first point of assessment for residents seeking financial or practical support during periods of crisis or hardship. The role ensures that applications to the Crisis & Resilience Fund (CRF) are triaged promptly, fairly, and in line with Local Authority policies, safeguarding responsibilities, and statutory requirements. The Crisis & Resilience Fund Officer provides a rapid, person-centred assessment of need, identifies levels of urgency, and allocates cases for further action, support, or intervention. The Post Holder will provide trauma informed support whilst supporting residents and will work closely with internal Council teams and external partners. The Post Holder will help ensure that vulnerable individuals and households receive timely assistance, this will include urgent essential needs that pose a risk to health, safety, or basic living conditions. This will also promote financial stability and enhance community engagement. We are recruiting to 5 full time fixed term positions. Part time applications may be considered.
What will you be doing?
- Triage & Assessment: Conduct timely initial assessments, adhering to relevant policies, procedure and criteria, of applications, establishing urgency, eligibility, risk and vulnerability.
- Customer Support: Provide sensitive, person centred, trauma-informed support to residents experiencing distress, hardship, or crisis. Communicate clearly and appropriately with residents to obtain relevant information and explain decisions using varying communication styles (Phone, email, face-to-face).
- Case Management & Multi-agency Working: Record all case information accurately using council systems, ensuring audit-ready documentation. Escalate safeguarding concerns immediately to the appropriate internal team in line with statutory procedures.
- Decision-Making & Administration: Determine the level of support required, including authorising appropriate payments or emergency assistance within delegated powers. Ensure compliance with GDPR and confidentiality requirements.
- Service Development: Provide feedback to management that supports continuous improvement of CRF processes and resident experience. Participate in training and reflective practice to maintain service standards and personal resilience.
- Safeguarding, Risk Monitoring & Quality Assurance: Monitor applications for safeguarding indicators, vulnerability patterns or repeat presentations and elevate concerns in line with statutory procedures.
About you
- Experience of working with a Local Authority or Registered Provider.
- Experience working in a customer facing or support environment (local authority, housing, voluntary sector, health, or similar).
- Experience supporting vulnerable individuals, including those in distress or crisis.
- Understanding of financial hardship, poverty, and the challenges faced by vulnerable households.
- Knowledge of safeguarding principles for adults and children.
- Strong assessment and decision making skills.
- Ability to identify risk and elevate concerns appropriately.
- Excellent communication skills with the ability to engage sensitively with residents in crisis.
- Strong administrative and IT skills, including Microsoft Office and case management systems.
- Ability to keep accurate records and manage confidential information.
- Confidence in supporting people via telephone, email, or face-to-face.
About us
Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Crisis and Resilience Fund Officer in Kettering employer: North Northamptonshire Council
North Northamptonshire Council is an exceptional employer, offering a vibrant working environment in Kettering with generous benefits including a significant pension contribution, extensive leave entitlement, and flexible working arrangements to support a healthy work-life balance. Employees have ample opportunities for professional development and are part of a supportive culture that prioritises wellbeing and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Resilience Fund Officer in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at North Northamptonshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to crisis management and support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for helping vulnerable individuals during the interview. Share personal experiences or stories that highlight your commitment to community support and resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Crisis and Resilience Fund Officer in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Crisis and Resilience Fund Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it's your communication skills or your experience with vulnerable individuals, we want to see how you can bring those to our team.
Be Person-Centred:Since this role involves supporting residents in crisis, emphasise your ability to provide sensitive, trauma-informed support. Share any relevant experiences that demonstrate your empathy and understanding of financial hardship.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our vibrant team!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Stuff
Make sure you understand the role of a Crisis and Resilience Fund Officer inside out. Familiarise yourself with local authority policies, safeguarding principles, and the challenges faced by vulnerable households. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Show Empathy
Since this role involves supporting individuals in distress, it's crucial to convey empathy during your interview. Prepare examples of how you've provided sensitive support in previous roles. This will show that you can handle the emotional aspects of the job while maintaining professionalism.
✨Practice Your Communication Skills
You'll need to communicate clearly and sensitively with residents. Practice explaining complex information in simple terms, as well as adapting your communication style for different situations. This will help you shine when asked about your approach to customer support.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making and assessment skills. Think of past experiences where you had to triage cases or manage sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
