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- Tasks: Provide essential administrative support to the Complaints Adult Social Care Team.
- Company: North Northamptonshire Council, dedicated to transforming local lives.
- Benefits: Generous leave, pension scheme, hybrid working, and professional development opportunities.
- Other info: Inclusive workplace with a focus on personal growth and collaboration.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
- A vibrant working environment with a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
- A range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
We are seeking a motivated and capable individual to join our Complaints Adult Social Care Team as a Business Support Officer (BSO). This is a vital role that provides key administrative support to a busy and dynamic team delivering essential services within the community.
What will you be doing?
As a Business Support Officer, you will be responsible for a range of administrative tasks that contribute to the smooth operation of the team. You will be the primary administrative support within the team and will play a crucial role in maintaining efficiency and organisation. In return, you will benefit from a strong network of Business Support Officers across other teams who work collaboratively and offer mutual support.
Key Responsibilities
- Confident telephone manner
- Inputting and maintaining accurate data in internal databases
- Managing and updating a shared inbox
- Taking minutes during meetings and distributing documentation accordingly
About you
What We’re Looking For
- Strong communication skills, both written and verbal
- Confidence in handling a high volume of telephone calls
- Proficiency in Microsoft Word, Outlook, and Excel
- Excellent attention to detail and the ability to work to deadlines
- A proactive, reliable, and well-organised individual with the ability to use initiative
What We Offer
- Support and training to help you succeed in your role
- A collaborative and friendly working environment
- Opportunities for professional development within Adult Social Care
If you are enthusiastic, proficient in IT, and eager to work in a fast-paced setting where your contributions are genuinely valued, we would be delighted to hear from you.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Complaints Business Support Officer in Kettering employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Business Support Officer in Kettering
✨Tip Number 1
Get to know the company! Research North Northamptonshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires strong verbal and written communication, consider doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or projects efficiently in the past. This will demonstrate your ability to handle the administrative responsibilities of the Business Support Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at North Northamptonshire Council.
We think you need these skills to ace Complaints Business Support Officer in Kettering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Complaints Business Support Officer. We want to see how you can contribute to our vibrant working environment!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills in your application. We love seeing candidates who can express themselves clearly and confidently!
Be Detail-Oriented: Attention to detail is crucial for a Business Support Officer. Make sure your application is free from typos and errors, and that it’s well-organised. This will show us that you’re the proactive and reliable person we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at North Northamptonshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Business Support Officer. Familiarise yourself with the key tasks like managing a shared inbox and taking minutes during meetings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled high volumes of calls or communicated complex information in previous roles. This will showcase your confidence and ability to engage with others.
✨Demonstrate Your Organisational Skills
Being well-organised is key for a Business Support Officer. Bring along examples of how you've managed multiple tasks or maintained accurate data in past jobs. You could even mention any tools or methods you use to stay organised, which will highlight your proactive approach.
✨Embrace the Values of the Council
Familiarise yourself with North Northamptonshire Council's values: customer-focused, respectful, efficient, supportive, and trustworthy. Think of ways you can embody these values in your answers during the interview. This will show that you're not just a fit for the role, but also for the organisation's culture.