Business Support Officer PART TIME (Safeguarding Adults Team) in Kettering

The following content displays a map of the jobs location - Haylock House, Kettering.

Job Reference: Ref/3469/9045

Number of Positions: 1

Contract Type: Part Time

Salary Range: £26,409 (pro rata) (which works out at approximately £11,782.70 per annum)

Working Hours: 15

Location: Haylock House, Kettering

Closing Date: 16/08/2026

Job Category: Administration

Organisation: North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us? We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
• We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role:

PLEASE NOTE THIS IS A PART TIME ROLE

Our Business Support Officers are very important to us. They perform crucial duties to support the teams they work for. This is an exciting opportunity to join the Safeguarding Adults Team as a PART TIME Business Support Officer. You will be required to carry out specific administration tasks, in order to support the professionals in a busy team.

Applicants will be able to demonstrate good communication skills and be confident on the telephone. You will have a good level of IT skills with a sound knowledge of Word, Outlook and Excel and have a good attention to detail. The successful candidate will be organised and be able to use their own initiative. We need someone who is able to work under pressure and to deadlines and who is friendly and reliable.

The main duties of the role are answering the phone, entering data on the database, maintaining spreadsheets and taking minutes at meetings. Support will be given on all aspects of the role from both team members and the other BSO’s within other Adult Social Care teams. You will be joining a small team of other BSO's who work to support the Safeguarding Adults Team. We have good training opportunities and you will be working within a supportive and friendly team.

This role is fully office-based at Haylock House, Kettering, working Thursdays and Fridays 9am to 5pm.

Please note: We are unable to offer visa sponsorship or sponsorship transfers for this role. Applicants must already have the right to work in the UK. Interviews will be held on Tuesday 25 August 2026 at Haylock House.

What will you be doing?

The main duties of the role include answering telephone calls, inputting data into our Adult Social Care database, maintaining spreadsheets, processing safeguarding referrals, and sending out outcomes. There may also be a need for occasional minute taking (full training will be provided). Working on a rota system, you will be part of a duty team responsible for processing all incoming safeguarding concerns. On non-duty days, you will assist with monitoring the team admin inbox, processing outcomes, taking minutes, and completing other administrative tasks as required. You will join a small team of Business Support Officers who work closely to support the Safeguarding Adults Team. Due to the nature of the work, there will be an element of repetition, but full training will be provided to ensure you are confident in your role.

About you:

You’re a highly organised and detail-oriented individual with excellent written and verbal communication skills, including confident and professional telephone manner. You provide great customer service and build positive working relationships with colleagues and clients alike. You thrive both independently and as part of a team, managing your workload effectively under pressure to meet deadlines. Applicants will be able to demonstrate good communication skills and be confident on the telephone. You will have a good level of IT skills with a sound knowledge of MS 365 - Word, Excel, Outlook and Teams and have a good attention to detail. The successful candidate will be organised and be able to use their own initiative. We need someone who can work under pressure and to deadlines and who is friendly and reliable.

About us:

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).