Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants in sustaining their homes and thriving in their communities.
- Company: Join North Northamptonshire Council's Housing Management Service during a transformative period.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: Experience in housing or support services and excellent people skills required.
- Other info: Inclusive workplace with strong values and commitment to community support.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you want to make a real difference by supporting tenants to sustain their homes and thrive in their communities? This is your chance to join North Northamptonshire Council\’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our Housing Tenancy Support Officers are a vital part of this transformation. As a Housing Tenancy Support Officer, you\’ll work directly with tenants who need extra help, providing guidance, practical support and links to other services. You will be part of a service that is: visible and connected, supportive and responsive, engaged and accountable, and cleaner and safer.
Responsibilities
- Build positive relationships with tenants who need extra support.
- Assess needs and put tailored support plans in place.
- Help tenants with budgeting, benefits and financial advice to reduce arrears and prevent crisis.
- Work closely with support services, health professionals and community organisations to link tenants to the right help.
- Support vulnerable tenants, including those facing domestic abuse, safeguarding issues or mental health challenges.
- Help tenants understand their rights and responsibilities, and tackle issues before they escalate.
- Promote independence, resilience and community connections.
Our values and commitments
Our values define who we are and how we operate, and are the foundation for how we interact with customers and colleagues. They are at the forefront of our decision making and delivery and are:
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024, highlighting the Council\’s pledge to support the Armed Forces community. The council has the silver status award for the Defence Employer Recognition Scheme (ERS) and is working towards Gold status.
Qualifications and experience
- Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
- Experience of working in housing, support, health, social care or community services.
- Excellent people skills – empathetic, approachable and confident in engaging with tenants.
- Ability to respond calmly and effectively to challenging situations.
- Strong organisational and problem-solving skills, with the ability to manage a busy caseload.
- A genuine commitment to helping people sustain their homes and build better futures.
Benefits and working at NN Council
- Competitive salary
- Pension scheme with employer contribution, life cover and ill-health protection
- Opportunities to develop skills, knowledge and potential within a large unitary council
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, with option to buy up to an extra 10 days
- Hybrid and flexible working arrangements, where practicable for service needs
- Employee Assistance Programme, Employee Benefits Scheme, wellbeing support and travel rates at HMRC rates
#J-18808-Ljbffr
Housing Tenancy Support Officer Part Time employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Tenancy Support Officer Part Time
✨Tip Number 1
Get to know the company! Research North Northamptonshire Council and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team culture, which can give you an edge in your application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing support and community services. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at North Northamptonshire Council.
We think you need these skills to ace Housing Tenancy Support Officer Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping tenants shine through. We want to see your commitment to making a difference in people's lives, so share any relevant experiences that highlight your drive and energy.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who understand the role of a Housing Tenancy Support Officer, so connect your background to the responsibilities outlined.
Be Personable: Use a friendly and approachable tone in your written application. We value excellent people skills, so let your personality come through. This will help us see how you might build positive relationships with tenants.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Stuff
Make sure you understand the role of a Housing Tenancy Support Officer inside out. Familiarise yourself with the responsibilities, especially around supporting tenants and linking them to services. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Show Your Empathy
Since this role involves working closely with vulnerable tenants, be prepared to demonstrate your people skills. Share examples from your past experiences where you've successfully supported individuals in challenging situations. This will highlight your empathetic nature and ability to connect with tenants.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in the role, such as dealing with domestic abuse or financial crises, and prepare thoughtful responses on how you would handle these situations.
✨Align with Their Values
North Northamptonshire Council values customer focus, respect, and support. During the interview, weave these values into your answers. Show how your personal values align with theirs and how you can contribute to creating a supportive and trustworthy environment for tenants.