At a Glance
- Tasks: Respond to alarm activations and calls, supporting residents in a reactive role.
- Company: Join North Northamptonshire Council and help reshape housing services.
- Benefits: Competitive salary, pension scheme, and generous leave entitlement.
- Other info: Ideal for those passionate about safeguarding and community support.
- Why this job: Make a real difference in residents' lives while working night shifts.
- Qualifications: Experience in contact centres and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
North Northamptonshire Council is hiring a Contact and Response Officer to reshape housing services in the United Kingdom. You will ensure that all alarm activations and calls are responded to promptly, supporting residents in a reactive role.
The ideal candidate has experience in contact centres and a strong commitment to safeguarding. The role includes working nights and requires excellent communication skills.
Benefits include a competitive salary, pension scheme, and generous leave entitlement.
Housing Contact & Response Officer — Night Shifts employer: North Northamptonshire Council
North Northamptonshire Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With opportunities for professional growth and development, particularly in housing services, employees benefit from a competitive salary, a comprehensive pension scheme, and generous leave entitlements, all within a collaborative environment dedicated to safeguarding residents.
Contact Details:
North Northamptonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Contact & Response Officer — Night Shifts
✨Tip Number 1
Make sure you know the ins and outs of the housing services sector. Brush up on your knowledge about safeguarding and how contact centres operate. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face as a Contact and Response Officer. This will help you feel more confident when responding to calls during the interview.
✨Tip Number 3
Network with current or former employees of North Northamptonshire Council. They can provide insider tips on what the hiring team is looking for and what it's really like to work there. Plus, it shows your initiative!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy and ready to embrace the digital age of job hunting.
We think you need these skills to ace Housing Contact & Response Officer — Night Shifts
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in contact centres and your commitment to safeguarding. We want to see how your skills align with the role of a Housing Contact & Response Officer.
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to convey information clearly and effectively. Use examples from your past experiences to illustrate this.
Be Honest About Your Availability:As this position involves night shifts, be upfront about your availability. We appreciate transparency, and it helps us understand if you’re the right fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Stuff
Make sure you understand the role of a Housing Contact & Response Officer. Familiarise yourself with the responsibilities, especially around alarm activations and safeguarding. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, think of examples from your past experiences where you've effectively communicated in a contact centre environment. Be ready to discuss how you handle difficult conversations or emergencies.
✨Prepare for Night Shift Questions
Expect questions about working night shifts. Be honest about your availability and discuss how you manage your time and energy during late hours. Highlight any previous experience working nights if you have it.
✨Demonstrate Your Commitment to Safeguarding
This role requires a strong commitment to safeguarding. Prepare to discuss your understanding of safeguarding principles and share any relevant experiences where you prioritised the safety and well-being of others.
