At a Glance
- Tasks: Support tenants and ensure smooth housing management with a focus on community engagement.
- Company: Join a forward-looking housing service dedicated to creating connected communities.
- Benefits: Competitive salary, generous leave, hybrid working, and professional development opportunities.
- Other info: Inclusive workplace with support for diverse backgrounds and career growth.
- Why this job: Make a real difference in people's lives while growing your career in housing.
- Qualifications: Enthusiasm, good communication skills, and a willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
You’ll provide vital day‑to‑day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service.
Your Work Will Include:
- Acting as a first point of contact for tenants, answering queries quickly and professionally.
- Supporting Housing Officers with tenancy visits, estate inspections, and community engagement activities.
- Handling administrative tasks such as void administration, tenancy paperwork, records and case monitoring.
- Helping tenants access the right services and support when they need it.
- Assisting with cases involving arrears, tenancy issues or safeguarding.
- Contributing to tenant engagement activities and events.
- Building positive relationships with tenants, colleagues and communities.
About You:
We’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing.
What Will You Bring To The Role:
- Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
- Good organisational and communication skills, with an eye for detail.
- A friendly and approachable manner, with the confidence to deal with tenant queries.
- Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).
- A willingness to learn, take on new challenges and support colleagues across the service.
This is an excellent opportunity to develop your career within a large, forward‑looking housing service, while helping to create safer, stronger and more connected communities.
Our Benefits:
- A competitive salary.
- Paying a significant contribution to a pension scheme with life cover and ill‑health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements where practicable to support a healthy work‑life balance.
We also provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for active Employee Network Groups.
Our Values and Behaviours:
- Customer‑focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Disability Confident Employer:
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and offering an interview to disabled applicants who meet the essential criteria for the role. We also provide bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
Armed Forces Community:
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Housing Assistant - secondment for 6 months - Internal Applicants Only employer: North Northamptonshire Council
Join our dynamic housing service where your contributions directly impact the lives of tenants and the community. We offer a supportive work culture that prioritises employee growth, with extensive training opportunities and flexible working arrangements to ensure a healthy work-life balance. As a Disability Confident Employer, we are committed to inclusivity and provide a range of benefits, including generous leave entitlements and wellbeing support, making us an excellent employer for those looking to make a meaningful difference in housing.
Contact Details:
North Northamptonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - secondment for 6 months - Internal Applicants Only
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and skills mentioned in the job description. This way, when you get the chance to chat with hiring managers or during interviews, you can show off your knowledge and enthusiasm for the Housing Assistant position.
✨Tip Number 2
Network like a pro! Reach out to current employees or others in the housing sector. Ask them about their experiences and any tips they might have. This not only gives you insider info but also shows your genuine interest in the field.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to the role. Be ready to share examples of how you've handled tenant queries or supported colleagues in previous jobs. We want to see that passion and resilience shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing Assistant - secondment for 6 months - Internal Applicants Only
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! In your application, highlight why you're excited about working in housing and how you can make a difference for our tenants.
Be Organised:We love a well-structured application! Make sure to present your experience clearly, focusing on relevant skills like customer service and administration. A tidy layout goes a long way!
Tailor Your Application:Don’t just send a generic application. Take the time to align your experiences with the specific duties mentioned in the job description. Show us how you can support our Housing Management Service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Assistant. Familiarise yourself with the day-to-day tasks mentioned in the job description, like handling tenant queries and supporting Housing Officers. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with tenants, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or built positive relationships. This will highlight your friendly and approachable manner, which is key for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with tenancy issues or safeguarding cases. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready to tackle challenges head-on.
✨Demonstrate Your Commitment to Learning
The council values individuals who are eager to learn and grow. Be ready to discuss how you plan to develop your skills in housing support and your willingness to take on new challenges. This will reflect your passion and drive, making you a standout candidate for the role.
