At a Glance
- Tasks: Support the Highways & Waste team with admin tasks and customer service for garden waste subscriptions.
- Company: Join North Northamptonshire Council, dedicated to creating clean, safe, and sustainable communities.
- Benefits: Enjoy flexible working, generous leave, a pension scheme, and wellbeing support.
- Other info: We are a Disability Confident Employer and support the Armed Forces community.
- Why this job: Be part of a transformative council that values creativity and community impact.
- Qualifications: 5 GCSEs including Maths and English, plus at least one year in an admin role.
The predicted salary is between 24000 - 36000 £ per year.
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Client:
North Northamptonshire Council
Location:
Kettering, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
3bb01e5e0e8a
Job Views:
5
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
About the role
Waste Services plays a pivotal role in ensuring that communities are not only clean and safe but also moving towards a more sustainable future. As a single - tier authority, we can take a holistic approach to delivering services efficiently and consistently across the whole area for the benefit of our communities.
Management of waste and associated resources is a statutory function, and the service is highly regarding by North Northamptonshire residents providing Waste Collection and Cleansing, Household Waste Recycling Centres and managing a portfolio of contracts, performance management systems and service level agreements related to the environment and the treatment and disposal of collected materials. These are high risk, demand led services which interface with member of the public.
We are seeking a fixed term appointment to provide administrative and financial support to the highways and waste business support unit, to facilitate the customer experience especially within our garden waste subscription service.
The ability to work under pressure and with changing priorities, often to tight deadlines, will be an essential part of your daily routine and an eye for detail and excellent organisation skills are a must.
If you would like further information on this role please call Lesley Elkington - 01536 807003
What will you be doing?
Providing administrative support to Highways & Waste business support services, especially our garden waste subscription service. Ensure all correspondence is correctly recorded and processed in line with service requirements.
Using customer relationship management software to log, manage and respond to enquires to ensure all records for the services are filed and stored appropriately and assist with maintaining quality control systems.
To provide customer liaison and resolve issues where required, this could include waste collections, garden waste service subscriptions, Household waste recycling permits, and highways defects and issues.
About you
You should have a high level of administrative experience, a minimum of 5 GCSEs including Maths and English at grade 4 or above (or equivalent), be accurate and have at least one years’ experience in a clerical or admin role.
You will need to be able to adapt quickly to change, and have ahigh level of computer literacy, particularly relating to windows software packages.
You will need good analytical skills and communication skills (written and verbal).
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
#J-18808-LjbffrHighways & Waste Administrative Assistant in Kettering employer: North Northamptonshire Council
North Northamptonshire Council is an excellent employer, offering a vibrant working environment in Kettering with a strong commitment to employee development and well-being. With generous leave entitlements, flexible working arrangements, and a supportive culture that values inclusivity and community service, employees can thrive both personally and professionally while contributing to a sustainable future for local residents.
Contact Details:
North Northamptonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Highways & Waste Administrative Assistant in Kettering
✨Tip Number 1
Familiarise yourself with the specific services offered by North Northamptonshire Council, especially in waste management and highways. Understanding their operations will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of North Northamptonshire Council on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Brush up on your customer service skills, as this role involves liaising with the public. Consider role-playing common scenarios you might encounter, such as handling complaints or inquiries about waste collection services.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to manage multiple tasks under pressure. Think of specific examples from your past experience that showcase these abilities, as they are crucial for this administrative role.
We think you need these skills to ace Highways & Waste Administrative Assistant in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant administrative experience and skills that align with the requirements of the Highways & Waste Administrative Assistant role. Emphasise your organisational skills, attention to detail, and any experience with customer relationship management software.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences have prepared you for this role, particularly in providing administrative support and managing customer inquiries.
Highlight Relevant Qualifications:Clearly list your qualifications, especially your GCSEs in Maths and English. If you have additional certifications or training related to administration or customer service, be sure to include those as well.
Showcase Your Adaptability:In your application, provide examples of how you've successfully adapted to changing priorities or worked under pressure in previous roles. This will demonstrate your ability to thrive in a dynamic environment, which is crucial for this position.
How to prepare for a job interview at North Northamptonshire Council
✨Show Your Administrative Skills
Highlight your previous administrative experience during the interview. Be prepared to discuss specific tasks you've handled, especially those that required attention to detail and organisation, as these are crucial for the role.
✨Demonstrate Customer Service Experience
Since the role involves customer liaison, share examples of how you've successfully resolved customer issues in the past. This will show your ability to handle inquiries related to waste services effectively.
✨Familiarise Yourself with Relevant Software
Make sure you understand the customer relationship management software mentioned in the job description. If possible, research similar systems or even practice using them to demonstrate your computer literacy during the interview.
✨Emphasise Adaptability and Time Management
Prepare to discuss situations where you've had to adapt quickly to changing priorities or tight deadlines. This will illustrate your ability to thrive under pressure, which is essential for this position.
