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- Tasks: Provide essential administrative support to a dynamic team in Adult Social Care.
- Company: Join a friendly and inclusive council committed to community service.
- Benefits: Competitive salary, generous leave, hybrid working, and professional development opportunities.
- Other info: Supportive environment with a focus on work-life balance and career growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a motivated and capable individual to join our Complaints Adult Social Care Team as a Business Support Officer (BSO). This is a vital role that provides key administrative support to a busy and dynamic team delivering essential services within the community.
As a Business Support Officer, you will be responsible for a range of administrative tasks that contribute to the smooth operation of the team. You will be the primary administrative support within the team and will play a crucial role in maintaining efficiency and organisation.
Key Responsibilities- Confident telephone manner
- Inputting and maintaining accurate data in internal databases
- Managing and updating a shared inbox
- Taking minutes during meetings and distributing documentation accordingly
- Strong communication skills, both written and verbal
- Confidence in handling a high volume of telephone calls
- Proficiency in Microsoft Word, Outlook, and Excel
- Excellent attention to detail and the ability to work to deadlines
- A proactive, reliable, and well‑organised individual with the ability to use initiative
- Support and training to help you succeed in your role
- A collaborative and friendly working environment
- Opportunities for professional development within Adult Social Care
- A competitive salary
- A pension scheme, with significant contribution and life cover and ill‑health protection
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Complaints Business Support Officer in England employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Business Support Officer in England
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the context of Adult Social Care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the team dynamics and how they handle complaints. This shows your initiative and helps you gauge if the environment is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making your job search smoother.
We think you need these skills to ace Complaints Business Support Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the role of a Business Support Officer. We want to see how you can contribute to our Complaints Adult Social Care Team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t hesitate to showcase your written and verbal skills in your application. Use clear and concise language to demonstrate your ability to handle a high volume of calls and manage correspondence.
Be Detail-Oriented: Attention to detail is crucial for maintaining accurate data and taking minutes during meetings. Make sure your application is free from typos and errors, as this reflects your ability to pay attention to the finer points.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing a shared inbox and taking minutes during meetings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication skills are essential for this position, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively handled telephone calls or communicated with team members in previous roles. This will help you stand out as a candidate who can thrive in a busy environment.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for a Business Support Officer. During the interview, share specific examples of how you've managed multiple tasks or maintained accurate data in the past. This will showcase your ability to handle the demands of the role and reassure the interviewer that you can keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.