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- Tasks: Support older residents to live safely and independently in their homes.
- Company: Join North Northamptonshire Council's transformative Housing Management Service.
- Benefits: Competitive salary, generous leave, and flexible working arrangements.
- Why this job: Make a real difference in the lives of vulnerable residents every day.
- Qualifications: Experience with older people and strong people skills are essential.
- Other info: Be part of a supportive team focused on community building.
The predicted salary is between 30000 - 40000 £ per year.
We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.
About The Role
Do you want to make a real difference to older and more vulnerable residents, helping them live safely, independently and confidently in their homes? This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our sheltered housing team is at the heart of this transformation.
As a Sheltered Services Officer, you will work directly with residents in our schemes, providing support, reassurance and practical help to ensure they feel safe, connected and able to thrive. You’ll be a familiar, friendly face that residents can rely on – and you’ll play a key role in building strong communities within our schemes.
You Will Be Part Of a Service That Is:
- Visible and connected – smaller patches, stronger links with tenants and communities.
- Supportive and responsive – more focus on helping vulnerable residents maintain independence.
- Engaged and accountable – giving tenants a stronger voice and greater involvement in how their schemes are run.
- Cleaner and safer – with more caretaking support to improve communal spaces.
This is a rewarding and people-focused role where every day you will see the positive impact of your work.
What You Will Be Doing
You’ll be responsible for ensuring our sheltered housing schemes are safe, welcoming and supportive environments. Your work will include:
- Being a visible and approachable presence within schemes, building trusted relationships with residents.
- Supporting residents to maintain their independence, while ensuring their wellbeing and safety.
- Responding to issues quickly – from repairs and health & safety concerns to safeguarding alerts.
- Carring out regular checks on schemes, communal areas and individual residents where appropriate.
- Helping to organise activities and events that reduce isolation and strengthen community spirit.
- Working with Neighbourhood Housing Officers, caretakers, health professionals and support services to provide a joined‑up service.
- Promoting tenant engagement, ensuring sheltered residents have a strong voice in shaping services.
- Responding to emergencies as part of an on‑call rota.
About You
We are looking for people who are caring, proactive and passionate about supporting older and more vulnerable residents.
What Will You Bring To The Role
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Experience of working with older people, vulnerable adults, or in housing, support or community services.
- Excellent people skills – approachable, empathetic and confident in building trust.
- The ability to respond calmly and effectively to emergencies or challenging situations.
- Strong organisational skills and attention to detail, with the ability to manage a busy workload.
- A genuine commitment to helping residents feel safe, connected and part of a thriving community.
- A driving licence and access to a car is essential.
Although the role is working Monday to Friday, the service covers 24 hours a day, 365 days a year and you will be required to cover weekends, bank holidays and on calls (8pm – 8am) on a rolling rota. An additional payment is made for these.
Example of working hours are:
- Monday, Tuesday, Thursday and Friday 9am - 1pm
- Wednesday 11am - 3pm
Benefits
- A competitive salary
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.
- We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are:
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS). Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Sheltered Services Officer Part Time 20 hours in Corby employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Services Officer Part Time 20 hours in Corby
✨Tip Number 1
Get to know the company! Research North Northamptonshire Council and their housing services. Understanding their values and mission will help you connect with them during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and how to stand out.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've made a difference in your previous roles, especially with vulnerable residents. Be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Sheltered Services Officer Part Time 20 hours in Corby
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for supporting older and vulnerable residents. Share any relevant experiences that highlight your caring nature and commitment to making a difference in their lives.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to know how you can contribute to our vision of reshaping housing services.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Sheltered Services Officer. Familiarise yourself with how the role supports older and vulnerable residents, and think about specific examples from your past experiences that demonstrate your ability to build trust and provide support.
✨Show Your Passion
This role is all about making a difference in people's lives. During the interview, express your genuine passion for helping others, especially older adults. Share stories that highlight your empathy and commitment to community service, as this will resonate well with the interviewers.
✨Prepare for Scenarios
Expect situational questions that assess your problem-solving skills and ability to handle emergencies. Think of examples where you've successfully managed challenging situations or provided support in a crisis. This will show that you're calm under pressure and ready for the demands of the job.
✨Engage with Their Values
North Northamptonshire Council values customer focus, respect, efficiency, support, and trustworthiness. Be prepared to discuss how your personal values align with theirs. Highlight instances where you've demonstrated these qualities in your previous roles, as it will show that you're a good cultural fit for their team.