At a Glance
- Tasks: Support vulnerable residents and ensure their safety through effective communication and problem-solving.
- Company: Join North Northamptonshire Council, a forward-thinking organisation dedicated to community service.
- Benefits: Competitive pay, flexible hours, and opportunities for permanent roles in the public sector.
- Other info: Be part of a dynamic team focused on innovation and community engagement.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing services.
- Qualifications: Experience in contact centres and a passion for supporting older and vulnerable individuals.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Contact and Response Officers - Casual positions. We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change. Do you have a passion for supporting older and more vulnerable residents and delivering exceptional services? This is an exciting opportunity to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants than ever before, and our sheltered housing team and contact centre are central to this transformation.
As a Contact and Response Officer, you’ll play a key role in ensuring that all alarm activations and calls are responded to promptly, and that residents living in our schemes are safe, well, and feel truly supported. The contact centre also acts as housing’s out‑of‑hours emergency response service and takes responsibility for calls relating to other housing service areas. You will be a visible presence within the service – supporting colleagues, maintaining high standards, and ensuring every resident feels valued, listened to, and connected.
You Will Be Part Of a Service That Is:
- Visible and connected – building stronger links with residents, families and communities.
- Supportive and responsive – helping vulnerable residents live independently and safely.
- Engaged and dependable – giving residents confidence that we are there for them when they most need it.
This is a rewarding role that combines service delivery, problem‑solving, and hands‑on engagement with residents.
What will you be doing? Your Work Will Include:
- Supporting the effective day‑to‑day operation of the Contact and Response Centre.
- Supporting with health & safety, fire safety and compliance checks across schemes.
- Helping to ensure consistent, high‑quality services for older and vulnerable residents.
- Responding to complex or sensitive resident issues and safeguarding concerns.
- Working closely with Housing Officers, Tenancy Support, Caretakers and external partners to ensure a joined‑up service.
- Contributing to service improvements and identifying ways to enhance the resident experience.
- Handling scheme‑related enquiries or incidents that require a more detailed or experienced response.
This is a casual position to support the team with annual leave. You will be required to cover all aspects of the 24‑hour rota. This is a varied role where you can make a visible difference – to residents and to the wider service. It is essential that you are able to work flexibly to meet the needs of the service.
About You
We’re looking for an experienced and motivated housing professional with a genuine commitment to supporting older and vulnerable people.
What You’ll Bring To The Role:
- Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
- Experience of working in a contact centre environment, preferably linked to the provision of sheltered, supported or independent‑living services.
- A sound understanding of safeguarding, support planning and housing management.
- Strong communication and interpersonal skills – approachable, empathetic and confident.
- The ability to balance compassion with compliance, ensuring services meet high standards.
- A proactive, problem‑solving approach with a focus on continuous improvement.
Our benefits We Offer:
- a competitive rate of pay
- great opportunities in a large unitary council - many of our casual workers decide to apply for permanent positions
- statutory leave entitlement
- lots of opportunities to work in the public sector to make a difference
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Casual Housing Contact & Response Officer in Corby employer: North Northamptonshire Council
North Northamptonshire Council is an exceptional employer, offering a dynamic work environment where legal professionals can thrive while making a meaningful impact in the community. With a strong commitment to employee development, competitive salaries, and a supportive culture, this role provides unique opportunities for growth and collaboration within a dedicated team focused on public service.
Contact Details:
North Northamptonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Housing Contact & Response Officer in Corby
✨Get Involved in Local Initiatives
Dive into local community projects or volunteer with public sector organisations. This puts you directly in contact with people who could help you get your foot in the door for part-time roles at places like North Northamptonshire Council.
✨Use LinkedIn for Public Sector Connections
Don’t just rely on the job listings! Connect with professionals in the government and public sector on LinkedIn. Engage with their posts, join relevant groups, and keep an eye out for any local job shares or network events where you can meet people from North Northamptonshire Council directly.
✨Check Out Job Fairs and Community Events
Local job fairs or community events are goldmines if you're searching for part-time opportunities. Many public sector roles get filled via these platforms, so make sure you're there to chat with employers like North Northamptonshire Council and show your enthusiasm!
✨Tailored Applications on Our Website
When you see a part-time role at North Northamptonshire Council, apply through our website to keep things straightforward. Highlight specific skills and experiences in public sector work relevant to the role – it helps you stand out!
We think you need these skills to ace Casual Housing Contact & Response Officer in Corby
Some tips for your application 🫡
Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to North Northamptonshire Council and how your values align with their mission. We love to see candidates who really care about making a difference!
Highlight Relevant Experience:Make sure to detail any previous volunteer work, internships, or jobs that demonstrate your commitment to public service. This is important in the government sector! If you've been involved in community projects or have relevant academic courses, bring those into your CV to stand out.
Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for Casual Housing Contact & Response Officer at North Northamptonshire Council. Use bullet points for clarity—it's all about making it easy for the hiring team!
Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at North Northamptonshire Council. It’s a balance of showing who you are while respecting the formal nature of the public sector!
How to prepare for a job interview at North Northamptonshire Council
✨Show Your Commitment to Public Service
Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of North Northamptonshire Council.
✨Familiarity with Policy and Regulation
Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to Casual Housing Contact & Response Officer.
✨Highlight Relevant Skills and Experience
Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by North Northamptonshire Council. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.
✨Prepare for Group Interviews
Public sector roles often involve teamwork, so you might find yourself in a group interview setting. We should practice how to effectively engage with others during the interview while also demonstrating your individual contributions. Show that you’re a team player, ready to collaborate for the greater good!
