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- Tasks: Provide essential admin support to a dynamic team in Adult Social Care.
- Company: Join a friendly and inclusive council committed to community service.
- Benefits: Competitive salary, generous leave, hybrid working, and professional development opportunities.
- Other info: Supportive environment with a focus on work-life balance and career growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a motivated and capable individual to join our Complaints Adult Social Care Team as a Business Support Officer (BSO). This is a vital role that provides key administrative support to a busy and dynamic team delivering essential services within the community.
As a Business Support Officer, you will be responsible for a range of administrative tasks that contribute to the smooth operation of the team. You will be the primary administrative support within the team and will play a crucial role in maintaining efficiency and organisation.
Key Responsibilities- Confident telephone manner
- Inputting and maintaining accurate data in internal databases
- Managing and updating a shared inbox
- Taking minutes during meetings and distributing documentation accordingly
- Strong communication skills, both written and verbal
- Confidence in handling a high volume of telephone calls
- Proficiency in Microsoft Word, Outlook, and Excel
- Excellent attention to detail and the ability to work to deadlines
- A proactive, reliable, and well‑organised individual with the ability to use initiative
- Support and training to help you succeed in your role
- A collaborative and friendly working environment
- Opportunities for professional development within Adult Social Care
- A competitive salary
- A pension scheme, with significant contribution and life cover and ill‑health protection
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Complaints Business Support Officer employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Business Support Officer
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the context of Adult Social Care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the team dynamics and how they handle complaints. This shows your initiative and helps you gauge if the environment is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Complaints Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role of a Business Support Officer. We want to see how you can bring your unique strengths to our Complaints Adult Social Care Team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills: As a BSO, you'll need to juggle various tasks. Make sure to mention any experience you have with managing multiple responsibilities or maintaining organisation in busy environments. We love seeing proactive candidates!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at North Northamptonshire Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing a shared inbox and taking minutes during meetings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively handled telephone calls or communicated in previous roles. This will help you stand out as someone who can manage a high volume of calls with ease.
✨Demonstrate Your Organisational Skills
Being well-organised is key for a Business Support Officer. Bring along examples of how you've managed your time and prioritised tasks in the past. You could even mention specific tools or methods you use to stay organised, which will show that you can handle the demands of the role efficiently.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the team and the work environment. Asking about training opportunities or how the team collaborates shows that you're proactive and interested in growing within the organisation. Plus, it gives you a chance to assess if this is the right fit for you!