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- Tasks: Assist customers at community centres, ensuring a clean and welcoming environment.
- Company: Join North Northamptonshire Council, dedicated to serving the community with passion.
- Benefits: Enjoy competitive salary, generous leave, and flexible working arrangements.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Excellent customer service skills and a valid UK driving licence required.
- Other info: Flexible hours and opportunities for personal development await you.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Do you want be part of a team that inspires change and has the interests of the community at its heart? Working out and about at our community centres and pavilions, assisting our customers to have the best experience when they use our facilities, you will be the customer facing role to meet and greet hirers and ensure they have the best experience in the cleanest and tidiest location.
Who We Are
Here at North Northamptonshire Council, we provide a wide range of services to its residents and the growing number of businesses based locally. As a Council, we are passionate about providing high quality services to our communities, residents, and businesses. This means we need to employ and retain the most talented and dedicated people. As a new unitary authority, we are excited with the opportunity we have in building the Council of the future with our local communities. The Council is creating a “one team” culture which will be central to our future approach and will build the solid foundations needed to drive future service improvement.
What will you be doing?
The Site Assistant team provides a service that allows hirers to use our facilities across North Northamptonshire. Opening and closing sites, as well as cleaning to a high standard and maintaining good health and safety standards.
You will be the face of North Northamptonshire Council for those people using our facilities and you will be providing excellent customer service at all times.
Purpose of the job
Reporting to the Community Facilities Team Leader, this role is to assist in the operational procedures for managing hires and activities within the pavilions, community centres and parks including Ise Valley Pavilion, North Park Pavilion, Northampton Road Pavilion, Rockingham Road Pleasure Park, Counties Community Centre, Rothwell Community Centre, Melton Street Community Centre, Hazelwood Neighbourhood Centre and any other support required across North Northamptonshire. They also ensure health and safety procedures within facilities are followed and provide a clean and safe space for members of the general public. The key aim is to provide an excellent customer service to regular users and hirers of our facilities.
About You
We are looking to recruit an individual who can be flexible with their working hours, as our community centres are open Monday to Sunday between 9am – 10pm. You must be able to drive between sites with a full valid UK driving licence using your own vehicle. With excellent customer service skills, you will be enthusiastic in your role and willing to help our customers where needed. This is a role which will require you to work with community groups and organisations, as well as teams across the directorate who hire our facilities.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
Why choose us?
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Our Values and Behaviours
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk).
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Community Site Assistant employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Site Assistant
✨Tip Number 1
Get to know the community! Before your interview, spend some time researching North Northamptonshire Council and its community centres. Understanding their values and services will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your enthusiasm and capability.
✨Tip Number 3
Be flexible and adaptable! The job requires working various hours across different sites, so highlight your willingness to be flexible. Share any experiences where you've successfully adapted to changing situations or worked in diverse environments.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the North Northamptonshire Council site. This way, you can ensure your application gets the attention it deserves and shows your commitment to being part of the team.
We think you need these skills to ace Community Site Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for community service shine through! We want to see how excited you are about helping others and making a difference in our community.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or community work. We love seeing how your background aligns with the role of Community Site Assistant!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at North Northamptonshire Council
✨Know the Community
Familiarise yourself with the community centres and pavilions you'll be working at. Understand their purpose, the services they offer, and the types of events that typically take place. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in making a positive impact.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond to help someone or resolved a difficult issue. This will highlight your ability to be the friendly face of North Northamptonshire Council.
✨Emphasise Flexibility and Teamwork
Since the role requires flexibility in working hours and collaboration with various teams, be ready to discuss how you've adapted to changing schedules in the past. Share examples of how you've worked effectively within a team to achieve common goals, as this aligns with the 'one team' culture they’re building.
✨Understand Health and Safety Standards
Brush up on basic health and safety protocols relevant to community facilities. Be prepared to discuss how you would ensure a clean and safe environment for users. Showing that you take these responsibilities seriously will demonstrate your commitment to providing a safe space for the community.
