Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the AMHP team, manage a busy duty desk, and handle business support tasks.
- Company: Join North Northamptonshire Council, a supportive and inclusive employer dedicated to community welfare.
- Benefits: Enjoy flexible working, generous leave, professional development, and wellbeing support.
- Why this job: Make a real impact in mental health while working in a collaborative and dynamic environment.
- Qualifications: Experience in business support and an understanding of mental health is a plus.
- Other info: Interviews are scheduled for late August 2025; apply now to be part of a meaningful mission.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
North Northamptonshire Council is recruiting an experienced Business Support Officer to support the Approved Mental Health Professionals within the Emergency Duty Team.
Your main duties include supporting the AMHP team, managing a busy duty desk with internal and external customers/agencies, safeguarding people\’s rights via Protection of Property with AMHPs or other social care professionals, and handling other business support tasks such as invoices, letters, and collating statistics.
We seek someone who can work independently, possesses relationship-building skills, is a natural team player, customer-focused, and passionate about achieving results in a busy environment. The ideal candidate will be dedicated, flexible, proactive, and adaptable. The AMHP team is a well-established, supportive team, currently based in North Northants, providing services to North and West Northamptonshire Councils.
Awareness and understanding of Mental Health is advantageous.
At North Northamptonshire Council, our values—Customer-focused, Respectful, Efficient, Supportive, and Trustworthy—are central to how we operate and make decisions.
The working pattern is 9am-9pm, Monday to Sunday, with exact hours/shifts to be confirmed. Interviews are scheduled for the week commencing 25th August 2025.
For more information, please contact Sarah Jenkins or Desmond Tuoyire via email at Sarah.Jenkins@northnorthants.gov.uk or Desmond.Tuoyire@northnorthants.gov.uk, or by phone at 07753442033 / 07570080206.
Our benefits include a competitive salary, a pension scheme with significant employer contributions, opportunities for professional development, generous leave entitlement (28 days rising to 33 days plus bank holidays, with options to buy additional days), and flexible working arrangements to support work-life balance. We also offer wellbeing support, Employee Assistance Programmes, travel discounts, and active Employee Network Groups.
Our values and key commitments guide our interactions and service delivery. We are committed to inclusivity, being a recognized Disability Confident Employer, and supporting the Armed Forces community, having re-signed the Armed Forces Covenant and working towards Gold status in the Defence Employer Recognition Scheme.
Further information is available at Jobs and careers | North Northamptonshire Council.
#J-18808-Ljbffr
Business Support Officer - Approved Mental Health Professional\'s Emergency Duty Team employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Approved Mental Health Professional\'s Emergency Duty Team
✨Tip Number 1
Familiarise yourself with the values of North Northamptonshire Council, such as being customer-focused and supportive. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs.
✨Tip Number 2
Demonstrate your understanding of mental health issues by discussing relevant experiences or training. This will show that you are not only qualified but also genuinely passionate about the role and its responsibilities.
✨Tip Number 3
Network with current or former employees of the AMHP team. They can provide insights into the team dynamics and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed busy environments in the past. Highlight your organisational skills and ability to handle multiple tasks, as this is crucial for the Business Support Officer role.
We think you need these skills to ace Business Support Officer - Approved Mental Health Professional\'s Emergency Duty Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Business Support Officer position. Highlight key skills such as relationship-building, customer focus, and adaptability in your application.
Tailor Your CV: Customise your CV to reflect your experience relevant to the role. Emphasise any previous roles that involved supporting teams, managing busy environments, or working with mental health professionals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and aligns with the council's values. Mention specific examples of how you have demonstrated being customer-focused, respectful, and supportive in past positions.
Highlight Relevant Experience: If you have experience in mental health or social care, make sure to highlight this in your application. Discuss any relevant training or understanding of mental health issues that could benefit the AMHP team.
How to prepare for a job interview at North Northamptonshire Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Support Officer within the AMHP Emergency Duty Team. Familiarise yourself with the key tasks such as managing the duty desk, supporting AMHPs, and handling safeguarding issues. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Relationship-Building Skills
Since the role requires strong relationship-building skills, prepare examples from your past experiences where you've successfully collaborated with internal and external stakeholders. Highlight how you’ve maintained effective communication and built trust, which is crucial in a busy environment like this.
✨Demonstrate Customer Focus
As the position is customer-focused, be ready to discuss how you prioritise customer needs and ensure satisfaction. Share specific instances where you went above and beyond to assist customers or resolve issues, showcasing your dedication to providing excellent service.
✨Emphasise Flexibility and Adaptability
Given the dynamic nature of the role, it's important to convey your flexibility and adaptability. Prepare to discuss situations where you had to adjust quickly to changing circumstances or manage multiple tasks simultaneously, illustrating your ability to thrive in a fast-paced environment.
