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- Tasks: Support a dynamic team with essential administrative tasks and maintain smooth operations.
- Company: Join North Northamptonshire Council, dedicated to transforming community services for the better.
- Benefits: Enjoy flexible working, generous leave, professional development, and a supportive work environment.
- Why this job: Be part of a collaborative culture where your contributions are valued and make a real impact.
- Qualifications: Strong communication skills, IT proficiency, attention to detail, and a proactive attitude required.
- Other info: 10-month Fixed-Term Contract available; informal discussions encouraged.
The predicted salary is between 28800 - 43200 £ per year.
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We are seeking a motivated and capable individual to join our East Northants Adult Social Care Team as a Business Support Officer (BSO). This is a vital role that provides key administrative support to a busy and dynamic team delivering essential services within the community.
About the Role
As a Business Support Officer, you will be responsible for a range of administrative tasks that contribute to the smooth operation of the team. You will be the primary administrative support within the team and will play a crucial role in maintaining efficiency and organisation. In return, you will benefit from a strong network of Business Support Officers across other teams who work collaboratively and offer mutual support.
Key Responsibilities
Answering telephone enquiries and directing calls appropriately
Inputting and maintaining accurate data in internal databases
Managing and updating a shared inbox
Taking minutes during meetings and distributing documentation accordingly
What We’re Looking For
Strong communication skills, both written and verbal
Confidence in handling a high volume of telephone calls
Proficiency in Microsoft Word, Outlook, and Excel
Excellent attention to detail and the ability to work to deadlines
A proactive, reliable, and well-organised individual with the ability to use initiative
What We Offer
Support and training to help you succeed in your role
A collaborative and friendly working environment
Opportunities for professional development within Adult Social Care
If you are enthusiastic, proficient in IT, and eager to work in a fast-paced setting where your contributions are genuinely valued, we would be delighted to hear from you.
For an informal discussion about the role, please contact Nancy McKeown on 07557291991.
A 10-month Fixed-Term Contract (FTC) opportunity is also available for a Business Support Officer position based in Wellingborough. If you would like to be considered for this role, please clearly indicate your interest in your supporting statement.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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Business Support Officer employer: North Northamptonshire Council
Contact Detail:
North Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Business Support Officer. Understanding tasks like managing shared inboxes and taking minutes will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Showcase your communication skills by preparing to discuss examples of how you've effectively handled telephone enquiries in the past. This will highlight your confidence and ability to manage high call volumes.
✨Tip Number 3
Connect with current or former employees on professional networking sites. They can provide insights into the team dynamics and what it’s like to work at North Northamptonshire Council, which can be invaluable during your application process.
✨Tip Number 4
Prepare questions for the informal discussion with Nancy McKeown. This shows your enthusiasm for the role and gives you a chance to learn more about the team and its culture, making you a more informed candidate.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Business Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise your communication skills, IT proficiency, and attention to detail, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you have successfully managed administrative tasks in the past and how you can contribute to the team’s efficiency.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at North Northamptonshire Council
✨Showcase Your Communication Skills
As a Business Support Officer, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from past experiences where you successfully handled telephone enquiries or communicated important information.
✨Highlight Your IT Proficiency
Since the role requires proficiency in Microsoft Word, Outlook, and Excel, make sure to mention any relevant experience you have with these tools. You could even prepare to discuss specific tasks you've completed using these applications, showcasing your ability to manage data and documentation efficiently.
✨Emphasise Attention to Detail
Attention to detail is crucial for maintaining accurate records and taking minutes during meetings. During the interview, provide examples of how you've ensured accuracy in your previous roles, whether through meticulous data entry or thorough proofreading of documents.
✨Demonstrate Your Proactive Nature
The ideal candidate is proactive and well-organised. Be ready to discuss instances where you've taken the initiative to solve problems or improve processes in your previous jobs. This will show that you can contribute positively to the team's efficiency and organisation.
