At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and beverage service at exciting events.
- Company: Join The Glasshouse, a vibrant venue hosting diverse music performances and community events.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development in a supportive environment.
- Other info: Open to all backgrounds; we value determination and positivity over perfect qualifications.
- Why this job: Be part of a passionate team enhancing visitor experiences while growing your hospitality career.
- Qualifications: Experience in food and beverage or hospitality, with strong leadership and customer service skills required.
Salary: SCP 22 - £13.15 per hour (+ 12.07% holiday pay)
Deadline for applications:12 noon, Monday 5th October 2026
Reports to:F&B Manager - Operations, F&B Duty Manager
Location:The Glasshouse International Centre for Music
Working hours: casual contracts
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.
About you
Do you love customer service and thrive in a fast-paced environment? Are you great at leading a team and upselling strategies? We're looking for experienced passionate supervisors to elevate our customer experience! If you’ve got experience in Food & Beverage or Hospitality, let's chat!
We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who have availability to work both during the day, evenings and weekends.
The impact you’ll make
Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.
You will have the opportunity to lead teams across our various F&B outlets, including our bars, café, and brasserie, adapting to business needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and external hire events.
Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence and passion for hospitality will shine.
Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.
It would be great if you had experience in:
Experience in leading teams & staff training
Experienced in either café, restaurant & bar/cellar work
Supervisor/Team Leader experience, preferably in a Food and Beverage or Hospitality background
Skills and knowledge of:
Product upselling
Ability to work under own initiative
Strong leadership skills, leading by example
Excellent interpersonal skills
Ability to multitask and prioritize a varied workload
A strong understanding of operational F&B requirements
It also helps if you have:
Table service experience, food hygiene and allergen awareness, barista trained, cocktail trained
You’ll be responsible for:
- Upselling and Recommendations: Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to
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Food & Beverage Supervisor in Gateshead employer: North Music Trust
At The Glasshouse International Centre for Music, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates diversity and encourages personal growth. As a Food & Beverage Supervisor, you will not only lead a passionate team in delivering exceptional customer experiences but also have access to tailored training opportunities that support your career development in the dynamic hospitality sector. Join us in a unique venue where every day brings the excitement of live performances and the chance to make a lasting impact on our visitors' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Gateshead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like North Music Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to North Music Trust
Don't be shy about reaching out to North Music Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Supervisor in Gateshead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about North Music Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at North Music Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
