Food & Beverage Supervisor in Gateshead

Food & Beverage Supervisor

Reports to: F&B Manager – Operations, F&B Duty Manager

Location: The Glasshouse International Centre for Music

Working hours: casual contracts

Salary: SCP22 £13.15 (+12.07% Holiday pay)

Deadline for applications: 12 noon, Thursday 14th May 2026

About the role

You will be a vital member of our F&B team, leading teams across our bars, café and brasserie, ensuring every interaction is memorable and that our high standards of service, hygiene and compliance are upheld.

Responsibilities

• Upselling and Recommendations: Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to upsell directly to customers by recommending specials and additional products.
• Efficient and Warm Service: Serve customers efficiently and appropriately, with a professional and warm manner.
• Team Supervision: Supervise the Food & Beverage Team Members in setting up F&B areas ready for service and throughout service.
• Hygiene Standards: Ensure that hygiene standards are met and exceeded.
• Leadership Role: Deputize for the Food & Beverage Team Managers when required.
• EPOS Till Operation: Serve customers using an EPOS till system in adherence with Company Cash Management Policy.
• Cash Handling: Handle cash in adherence with Company Cash Management Policy.
• Exceptional Customer Service: Deliver exceptional customer service and attention to detail.
• Staff Motivation: Motivate staff and lead by example to increase our TripAdvisor rating and reviews.
• Line Manager Duties: Undertake duties as requested by your Line Manager.
• Beverage Preparation: Make drinks, including barista coffees when required (training will be provided).
• Kitchen Collaboration: Work in tandem with the kitchen team to deliver efficient food service.
• Allergen Awareness: Ensure awareness of allergens in any food/drink served. If in doubt, refer queries to the on‑duty manager immediately.
• Licensing Compliance: Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in doubt, refer queries to the on‑duty manager immediately.
• Service Preparation and Cleanliness: Prep all outlets for service and ensure that all outlets are correctly cleaned down at the end of each service run.
• Area Maintenance: Ensure that your service area and back of house is kept clean and tidy throughout service and opening hours.
• Visitor Experience Enhancement: Proactively look for opportunities to enhance visitors’ experience during their time at The Glasshouse.
• Uniform Standards: Adhere to the correct uniform standards.
• Incident Reporting: Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure.
• Customer Feedback: Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure.
• Food Safety Compliance: Comply with all food safety and hygiene measures.

Qualifications and Experience

We’re looking for experienced passionate supervisors to elevate our customer experience. Availability to work during the day, evenings and weekends is required.

• Experience in leading teams & staff training.
• Experience in café, restaurant & bar/cellar work.
• Supervisor/Team Leader experience, preferably in a Food and Beverage or Hospitality background.
• Product upselling.
• Ability to work under own initiative.
• Strong leadership skills, leading by example.
• Excellent customer service skills.
• Excellent interpersonal skills.
• Ability to multitask and prioritise a varied workload.
• A strong understanding of operational F&B requirements.
• Table service experience, food hygiene and allergen awareness; barista trained and cocktail trained.
• Must be authorised to serve/sell alcohol in accordance with licensing law. If under 18, alternative duties within the F&B portfolio will be allocated.

Commitment to Development

At The Glasshouse, we provide learning and development opportunities tailored to the individual. Whether through gaining qualifications, on‑the‑job training or focused learning within your team, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality and Inclusion

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves. Our venue and programmes are for everyone, and we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

• Are D/deaf. Have a disability, learning difficulty or significant long‑term health condition which affects your daily life.
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others).
• Grew up in a family receiving Universal Credit or state benefits.
• Have ever lived in council or social housing or been on the housing register.
• Have ever lived in sheltered accommodation or experienced homelessness.
• Experienced being in care at any point in your life.
• Have been a refugee or asylum seeker.
• Are from the African, South, East and South‑East Asian, Middle East, Latinx or North African diaspora, or have experienced racism.

We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding Children, Young People and Adults at Risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those who work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across our workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those who can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.