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For Companies At a Glance
- Tasks: Manage patient referrals, appointments, and queries in a dynamic healthcare environment.
- Company: Join North Middlesex University Hospital, a leading healthcare provider in London.
- Benefits: Enjoy a part-time role with flexible hours and the chance to make a real impact.
- Why this job: Be part of a supportive team dedicated to improving children's health and wellbeing.
- Qualifications: GCSE English and Maths required; experience in healthcare or admin is a plus.
- Other info: This role requires good IT skills and the ability to work under pressure.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking to appoint an enthusiastic person into the role of Paeds Nutrition and Dietetics Administrator within our Enfield Community Service. This is a permanent part-time position (3 days a week). Our aim is to provide a high level of customer-focused, patient care. You will have day-to-day responsibility for providing a high-quality service to the team and be able to cover colleagues as and when required. You will ensure that all patient referrals and appointments are accurately recorded on our Patient Information system, RIO.
Main duties of the job:
- Booking appointments and interpreters
- Processing referrals
- Opening referrals on RIO
- Scanning and uploading
- Dealing with queries from patients, GPs, and other professionals
Working for our organisation:
NMUH North Middlesex University Hospital NHS Trust (NMUH) is one of London’s busiest healthcare providers, offering hospital care and community services for the 350,000 people living in Enfield, Haringey, and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. We also provide cancer diagnosis and treatment services, and the Helen Rollason Cancer Support Centre on-site supports cancer patients’ wellbeing. Additionally, we have community services and a dedicated 0-19 service for children and young people in Enfield, including health visitors and school nurses delivering the Healthy Child Programme to support children from 0 to 19 years old.
Detailed job description and main responsibilities:
The role is administrative, requiring good organizational skills, attention to detail, and excellent communication skills. You will liaise regularly with clinicians and other admin staff, work well under pressure, show initiative, and be a team player. Good IT skills and previous office or reception experience, preferably in healthcare, are essential. You will be proactive and capable of working independently and as part of a team.
Tasks include:
- Opening referrals on RIO
- Maintaining referral and waiting list spreadsheets
- Sending appointments
- Handling queries from patients, GPs, and professionals
- Booking clinic appointments
- Liaising with schools
- Printing, scanning, uploading documents
- Supervising a junior administrator
- Other office duties as required
Person specification:
Education and qualifications:
- GCSE English and Maths or equivalent
- Knowledge of Medical Terminology
Skills and abilities:
- Basic computer skills
- Keyboard skills for multiple systems
- Ability to use initiative
- Good organizational skills
- Confidentiality
- Ability to switch between customer care and admin tasks
- Follow procedures and implement changes
- Recognize when to escalate issues
- Dealing with patients and the public, including those with communication difficulties
- Teamwork and independent working skills
- Experience with Microsoft Windows, Excel, Outlook, and Word
- Customer service experience
- Prioritizing work under deadlines
- Experience in a healthcare or NHS setting
- Experience with databases
- Handling stressful environments
- Empathy and insight into patient needs
We reserve the right to expire vacancies early once enough applications are received. Only shortlisted candidates will be contacted via email. Please check your email regularly.
Note: Your data will be processed by our recruitment providers, NLPSS, and verified using TrustID technology for identity and right-to-work checks. Original documents will be verified using scanning technology. By applying, you agree to data transfer and processing within NHS systems. If you do not have EU Settlement status, a visa is required to work in the UK. Please verify your eligibility for sponsorship if needed.
Paeds Nutrition and Dietetics Administrator employer: North Middlesex University Hospital
Contact Detail:
North Middlesex University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paeds Nutrition and Dietetics Administrator
✨Tip Number 1
Familiarise yourself with the RIO Patient Information system, as it's crucial for the role. If you can demonstrate your understanding of this system during the interview, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience in healthcare settings, especially if you've worked in administrative roles. This will help you stand out, as the job requires a good understanding of medical terminology and patient care.
✨Tip Number 3
Prepare to discuss how you handle stressful situations and prioritise tasks. The role involves managing multiple responsibilities, so showcasing your organisational skills and ability to work under pressure will be beneficial.
✨Tip Number 4
Emphasise your communication skills, particularly in dealing with patients and professionals. Being able to switch between customer care and administrative tasks is key, so share examples of how you've successfully navigated similar situations in the past.
We think you need these skills to ace Paeds Nutrition and Dietetics Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in healthcare settings. Emphasise your organisational skills, attention to detail, and any experience with patient information systems like RIO.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific duties from the job description, such as handling patient queries and booking appointments, and explain how your skills align with these responsibilities.
Highlight Relevant Skills: In your application, clearly outline your IT skills, especially with Microsoft Office applications, and any experience you have with databases. Also, mention your ability to work under pressure and your customer service experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this administrative role.
How to prepare for a job interview at North Middlesex University Hospital
✨Showcase Your Organisational Skills
As the role requires excellent organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained attention to detail.
✨Demonstrate Communication Proficiency
Since you'll be liaising with patients, GPs, and other professionals, it's crucial to showcase your communication skills. Prepare to share instances where you effectively handled queries or resolved issues, especially in a healthcare setting.
✨Familiarise Yourself with RIO
Understanding the Patient Information system, RIO, will give you an edge. If possible, research its functionalities and be ready to discuss how you would use it to manage patient referrals and appointments efficiently.
✨Emphasise Teamwork and Initiative
The role requires both independent work and collaboration with a team. Be ready to provide examples of how you've worked well in a team environment and instances where you took the initiative to improve processes or support colleagues.
