Team Co-ordinator

This role requires enhanced vetting which can take up to 12 months.

The Stalking Threat Assessment Centre (STAC) is a multiagency service that works closely with the Metropolitan Police, National Probation Service, and third sector advocacy colleagues to divert and manage individuals engaged in stalking behaviours.

The post holder will be responsible for ensuring the provision of a friendly, efficient, customer-focused administrative service, supporting the clinical staff with their caseloads and planning the work of administrative services across the range of functions that underpin the patient pathway, research and outcome evaluation, reporting to funders, and supporting the business in achieving its plans and objectives.

The post holder will work in partnership with partner agencies and other healthcare providers, providing administrative assistance where needed and acting as a single point of contact for health, maintaining and promoting positive working relationships with all referring agencies.

The post holder will need to have an excellent understanding of information governance and follow the information sharing agreements in place. This will involve gathering the necessary clinical and offending related background information from a range of systems under appropriate legal systems. This information will support the clinical assessment and decision-making process.

• To liaise clearly and effectively with colleagues, other internal departments, service users, and representatives of service users, relatives or carers, and outside agencies as necessary, both face to face, by telephone, letter, or electronically, whilst always maintaining confidentiality.
• To recognize and appropriately respond to those who have communication barriers.
• To work closely with the MDT to gather and maintain information pertaining to new referrals and ongoing caseloads.
• To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
• Deal with issues that arise appropriately, including enquiries or complaints from members of the public, service users, and carers.
• Ensure timely referrals to appropriate agencies are made by MDTs to ensure discharge arrangements progress appropriately.
• Where appropriate, refer to another officer of the trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough, we will ensure equity of outcome for all.
• We will offer great places to work, providing staff with a supportive environment to deliver outstanding care.
• We will be more effective as an organization by pioneering research, quality improvement, and technology.

In order to meet the needs of the Trust, you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that falls under Barnet, Camden, Enfield, Haringey, or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

For further details / informal visits contact: Name: Katie Lounghnane Job title: Admin Manager Email address:

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