Assistant Shop Manager (Islington) (NLH: NLH 3) - Retail - North London Hospice

Main area Retail Grade NLH: NLH 3 Contract Permanent Hours Part time – 30 hours per week (4 days per week covering a seven day period) Job ref Assistant Shop Manager

Employer North London Hospice Employer type Private Sector Site North London Hospice Town Islington Salary £28,786 – £30,491 per annum pro rata Salary period Yearly Closing 05/06/2025 08:00

NLH: NLH 3

Job overview

This role will be based in Islington and requires a candidate who is available to work 4 days per week, covering a seven-day period.

The North London Hospice (NLH) has multiple stores dotted around our boroughs and the Retail team are responsible for the management, maintenance and replenishment of all these stores. Raising over £1.6 million annually, the Retail team support the recycling of pre-loved items while playing a pivotal role in providing income generation to deliver the North London Hospice mission.

The Assistant Shop Manager supports the Shop Manager in the day-to-day running and growth of a North London Hospice charity shop. The role is key in driving donations, sales, and profitability, while ensuring a welcoming and enjoyable experience for customers, staff, and volunteers. The Assistant Shop Manager will help manage a dedicated team of volunteers, contributing to the shop’s success through effective merchandising, pricing, Gift Aid promotion, and local community engagement.

Main duties of the job

• Support Shop Operations
• Donations & Gift Aid Promotion
• Customer Service & Community Engagement
• Health & Safety Compliance
• Teamwork & Communication

Working for our organisation

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

• Competitive rates of pay
• Generous annual leave
• Transfer of NHS pension scheme
• Pension – Employer contribution pension scheme
• Access to clinical supervision
• Fully funded Health Cash Plan
• Life Assurance cover
• Flexible/Hybrid Working
• A range of opportunities for professional learning and development
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives
• Family friendly and special leave
• A supportive and collaborative work environment
• Blue Light Scheme membership and carers’ discounts
• Social events throughout the year and much more…

Detailed job description and main responsibilities

Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.

We reserve the right to interview candidates who are most suited to this post before the closing date.

North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Person specification

Knowledge

• Proven experience in retail management
• Strong understanding of health and safety regulations
• Knowledge of safe and effective manual handling

Personal Skills

• Strong customer service skills, with a focus on creating a positive and welcoming environment
• Knowledge of retail operations, including stock management, merchandising, and pricing
• Understanding of Gift Aid processes and the ability to train and support others in promoting Gift Aid

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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