IT Support Engineer

The vacancy DN Colleges Group is seeking a proactive and user-focused IT Engineer to join our IT Services team. This role is crucial in providing a positive customer experience with the IT Helpdesk through second line technical support for college systems and infrastructure, ensuring smooth IT operations across all campuses and outreach centres in North Lincolnshire and South Yorkshire. You will support colleagues to resolve IT issues and provide guidance and information. The ideal candidate will be experienced in creating a positive customer experience and building relationships cross-functionally, with a keen interest in IT. Key Responsibilities: Being the first point-of-call for the IT Helpdesk. You are responsible for supporting colleagues cross-functionally and providing guidance and support Maintain and set up hardware, software, and network infrastructure. Provide support and training for staff and students. Respond to support requests and keep systems knowledge up to date. Create and maintain technical documentation. Ensure IT security and maintain Helpdesk records. Deliver to service contracts and SLAs.Essential Criteria: Excellent customer service and communication skills. Level 3 IT qualification. GCSE Maths and English Grade 4 or equivalent. Experience in IT support. Good problem-solving skills and knowledge of Microsoft 365. Ability to work in a team and meet deadlines. Full UK driving licence.Why join us? Competitive salary 30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas. Professional development opportunities. Access to same-day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme. On-site gym & florist (site dependent). Subsidised canteen & coffee shops.If you are passionate about helping people, and have an interest in IT – click 'Apply now'. Contact (url removed) for further information Closing date: 3rd March As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS. Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time. About us At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do. Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally Our values This vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities. These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day