Service Improvement and Performance Senior Officer

Join us as a Service Improvement & Performance Senior Officer

Are you a strategic thinker with a passion for performance, data, and service transformation? Do you thrive in dynamic environments and enjoy leading teams to deliver real impact? If so, we want to hear from you

We\’re looking for a Service Improvement & Performance Senior Officer to lead performance monitoring, drive service improvements, and ensure compliance across our high-profile shared service.

What You\’ll Be Doing

• Lead the analysis and reporting of performance data to inform decision-making within the service.
• Oversee data protection, FOI, and Subject Access Request processes, ensuring legal compliance and transparency within the service.
• Manage assigned projects from concept to delivery, driving innovation and continuous improvement for Local Taxation and Benefits Shared Services.
• Support strategic development by providing intelligence to strategic lead within the service, that influences council policy.
• Lead a cross-site team, deputising for the Team Manager – Systems and Control when needed.
• Liaise with ICT and other departments to enhance service delivery.

What You\’ll Bring

• Proven experience in leading teams and managing change.
• Strong analytical skills with advanced ICT – for example Power BI, Excel,

Business Objects

• Excellent communication and stakeholder engagement abilities.
• Strong understanding of GDPR, FOI, complaints handling, and performance management.
• A proactive, organised approach to managing multiple priorities across sites.

Why Join Us?

• Be part of a forward-thinking, collaborative shared service delivering real value across two councils.
• Enjoy flexible, agile working arrangements with a mix of home, office, and site-based work.
• Lead meaningful projects that improve public services and enhance customer experience.
• Work in a supportive environment that values innovation, leadership, and continuous development.

Essential Requirements

• GCSE Grade 4 (C) or equivalent in Maths and English.
• Ability to travel across North and North East Lincolnshire.
• Experience in performance reporting, project management, and service improvement.

Location: Agile working across North and North East Lincolnshire/home working
Team: Service Improvement & Performance Team – Local Taxation and Benefits Shared Services

Apply now and help shape the future of local government services.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For further information about the role, please contact Amanda Dale at

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do.