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- Tasks: Provide essential admin support to help residents live independently and safely.
- Company: Join North Lincolnshire Council's Home Assistance team making a real difference.
- Benefits: Gain valuable experience, develop skills, and contribute to community wellbeing.
- Other info: Opportunity for career growth and a chance to work in a supportive environment.
- Why this job: Be the first point of contact, helping residents and making an impact every day.
- Qualifications: Strong admin skills, customer service experience, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Join our team and make a difference. An exciting opportunity has arisen for a Business Support Assistant to join our Home Assistance team within Housing, Rehabilitation and Recovery at North Lincolnshire Council. Home Assistance plays a vital role in supporting residents to live safely and independently in their homes. This includes coordinating adaptations, repairs, and housing-related support services that improve quality of life and prevent crisis.
As a Business Support Assistant, you will play a key role in ensuring the smooth and efficient operation of this service, supporting both residents and frontline officers.
About the role
You will provide comprehensive administrative support to the Home Assistance team, acting as a first point of contact for residents, partners, and professionals. You will be responsible for managing referrals, maintaining accurate records, supporting service delivery, and ensuring excellent customer service standards are upheld. Your work will directly contribute to the council's commitment to delivering person-centred, strength-based support that helps residents remain safe, well, and independent.
Key responsibilities include:
- Acting as the first point of contact for enquiries, providing advice, support, and signposting where appropriate
- Receiving, processing, and monitoring referrals and requests for service
- Maintaining accurate records on council systems and databases
- Supporting officers with the coordination and administration of service delivery
- Liaising with internal teams, contractors, and partner organisations
- Supporting meetings, including preparation of documentation and minute-taking
- Monitoring shared inboxes and ensuring timely and appropriate responses
About you
We are looking for an organised, motivated, and customer-focused individual with strong administrative skills and attention to detail. You will have:
- Experience working in an administrative or customer service environment
- Excellent organisational skills and the ability to prioritise workload
- Strong communication skills, both written and verbal
- Good IT skills, including Microsoft Office and database systems
- A high level of accuracy and attention to detail
- A commitment to providing excellent customer service
- The ability to work both independently and as part of a team
- A commitment to achieving or working towards a Level 3 Business Administration qualification is desirable.
Want to find out more? For an informal discussion about the role, please contact: Robert Freeman Lead Officer Home Assistance Accident Prevention.
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
Business Support Assistant in Scunthorpe employer: North Lincolnshire Council
Contact Detail:
North Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant in Scunthorpe
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to North Lincolnshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the Home Assistance team. Understand their mission and how your skills can help them support residents better. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Business Support Assistant, you'll be the first point of contact. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Assistant in Scunthorpe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed tasks or projects in the past. We want to see that you can keep things running smoothly!
Highlight Customer Service Experience: As a first point of contact, excellent customer service is key. Share specific instances where you've provided outstanding support or resolved issues for customers. This will demonstrate your commitment to helping residents.
Proofread Before Submitting: Before you hit send, take a moment to proofread your application. Spelling and grammar mistakes can distract from your qualifications. We want to see your attention to detail shine through!
How to prepare for a job interview at North Lincolnshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the Home Assistance team's role in supporting residents and how your administrative skills can contribute to their mission.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully assisted customers or clients. Highlight your communication skills and how you’ve handled enquiries effectively.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills during the interview by discussing how you manage your workload and keep accurate records. You might even want to bring a portfolio showcasing your previous work or any relevant documentation that reflects your attention to detail.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You could ask about the team dynamics, the types of challenges they face, or how success is measured in the position.