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- Tasks: Lead teams to ensure top-notch customer service and smooth park operations.
- Company: Join the vibrant team at Normanby Hall Country Park.
- Benefits: Enhanced pay for weekends and bank holidays, plus a supportive work environment.
- Other info: Fixed-term contract until March 2026 with opportunities for growth.
- Why this job: Make a difference in visitor experiences while enjoying a dynamic role.
- Qualifications: Strong customer service skills and leadership experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen at Normanby Hall Country Park. We are looking for a highly motivated individual to join our team on a fixed‑term contract until 31 March 2026, as a Quality Customer Experience Supervisor.
The role will provide a high level of customer service ensuring that all visitors to the venue have the best customer experience. It will lead operational teams across the site in the day‑to‑day running of the park and oversee the planning of functions and events.
The role involves working on a 3‑week rota working 1 in 3 weekends. Weekend working and bank holidays are subject to enhanced rates of pay.
Quality Customer Experience Supervisor employer: North Lincolnshire Council
Contact Detail:
North Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Customer Experience Supervisor
✨Tip Number 1
Get to know the company! Research Normanby Hall Country Park and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might arise at the park. Being able to demonstrate your problem-solving skills and customer focus will set you apart from other candidates.
✨Tip Number 3
Network with current employees or past supervisors if you can. They can provide insights into the company culture and what it takes to succeed in the role. Plus, a referral can give you an edge in the hiring process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key for a Quality Customer Experience Supervisor.
We think you need these skills to ace Quality Customer Experience Supervisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for, so make sure you highlight how your experience matches up with the essential criteria.
Show Off Your Customer Service Skills: As a Quality Customer Experience Supervisor, customer service is key! Share specific examples of how you've gone above and beyond to ensure a great experience for customers in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read, so avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at North Lincolnshire Council
✨Know the Venue Inside Out
Before your interview, take some time to research Normanby Hall Country Park. Familiarise yourself with its history, key attractions, and any recent events or changes. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the customer experience.
✨Showcase Your Customer Service Skills
As a Quality Customer Experience Supervisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you would handle difficult situations and ensure every visitor leaves with a smile.
✨Demonstrate Leadership Qualities
This role involves leading operational teams, so be prepared to talk about your leadership style. Think of specific instances where you successfully managed a team or project. Highlight your ability to motivate others and ensure smooth operations, especially during busy periods like weekends and events.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the team dynamics, upcoming events at the park, or how success is measured in this position. It’s a great way to leave a lasting impression!