Family Carers Team

The Family Carers Team provide dedicated support to carers who are believed to have eligible unmet needs.

Who we support

Carers and the person they are caring for, through the support provided to carers.

We work with

• Network teams
• Learning Disabilities Team
• Single Point of Access Team
• Independent Living Team

Roles within the Family Carers Team

• Lead Officer
• Family Carer Team Support Workers
• Business Support Workers

Describe a typical day in the life of the whole team

• Answering phone calls and responding to queries
• Triage calls, booking assessments and reviews
• Promoting independence and support for past carers
• Completion of emergency plans
• Applications for Direct Payments

Describe a typical day of a job role within your team

• Visiting carers through pre-arranged visits to complete assessments or reviews, spend the time getting to know them, their caring role and what is important to them. Support them in considering what they can do to lighten their load and help them to balance their caring role more. Consider their areas of interest to ensure their wellbeing is promoted on a regular basis and what other community-based services can support the person to meet their needs. Work up a rough plan of how their support as a carer will be managed going forward.
• Return to the office and type up the assessment, making referrals to other services as you go through the assessment. Link in with other colleagues as needed and support those on duty to respond to any contacts coming in from carers.

What qualities do you look for?

• Strength-based and person-centred care approach
• Good interpersonal and organisational skills
• Works well as part of a team
• Flexible in their approach

What advice would you give someone just getting started?

• The job focuses on listening, hearing and enabling people.

What can your team support with?

• Work Experience
• Placements
• Talks in Schools, Colleges and Universities

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