At a Glance
- Tasks: Be the friendly face of Ancholme Leisure Centre, helping customers with bookings and information.
- Company: Join a community-focused council dedicated to making North Lincolnshire the best place to live.
- Benefits: Enjoy competitive pay, up to 29 days off, and a local government pension scheme.
- Other info: Flexible shifts including evenings and weekends, with opportunities for learning and development.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service, strong IT skills, and great communication.
The predicted salary is between 20000 - 25000 £ per year.
A fantastic opportunity has arisen at Ancholme Leisure Centre, and we're looking for a customer service assistant to join our team. Customer service assistants provide the front of house function for all NL Active facilities and services. They are the first point of contact for customers, whether in person, on the phone, or digitally.
Customer service assistants provide information, advice and guidance, deal with bookings and memberships, and support customers in a number of ways including signposting them to activities and information that will interest and benefit them. In some NL Active facilities, the role also includes assisting the Community Hub by providing a library function such as the signing out and returning of books, and supporting people with our digital provision including public access computers, print services, and the LiveWell community directory.
Requirements:
- Experience working in a customer focussed role
- Excellent IT skills
- Motivated, punctual, and a good communicator
- Ability to work a shift pattern that involves working evenings, weekends, and bank holidays
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
The Council: We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.
What can we offer you in return?
- Competitive salary
- Up to 29 days of annual leave and bank holiday entitlement (pro rata)
- Local Government pension scheme
- Staff discounts and salary sacrifice schemes
- Learning and development opportunities
Customer service assistants employer: North Lincolnshire Council
Ancholme Leisure Centre is an excellent employer that prioritises the well-being and development of its staff, offering competitive salaries, generous annual leave, and a supportive work culture rooted in community values. Employees benefit from learning and development opportunities, as well as access to local government pension schemes and staff discounts, making it a rewarding place to work for those passionate about customer service and community engagement.
Contact Details:
North Lincolnshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service assistants
✨Tip Number 1
Get to know the company! Research Ancholme Leisure Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a customer service assistant, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. Building relationships can give you insider tips and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Ancholme Leisure Centre.
We think you need these skills to ace Customer service assistants
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've helped customers in the past, whether it was face-to-face, over the phone, or online.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills that align with what we’re looking for, like IT skills and communication abilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at North Lincolnshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a customer service assistant does at Ancholme Leisure Centre. Familiarise yourself with their services and how they interact with customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will show that you have the right skills and attitude for the job.
✨Be Ready for Shift Patterns
Since the role involves working evenings, weekends, and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the shift patterns required. This will demonstrate your commitment to the role.
✨Practice Your IT Skills
As excellent IT skills are essential for this position, brush up on any relevant software or systems you might use. Be ready to discuss your experience with digital tools and how you can assist customers with technology, like public access computers and print services.
