At a Glance
- Tasks: Be the friendly face of our leisure centre, helping customers with bookings and information.
- Company: Join a community-focused council dedicated to making North Lincolnshire the best place to live.
- Benefits: Enjoy a competitive salary, up to 29 days off, and great staff discounts.
- Other info: Flexible shifts including evenings and weekends, with opportunities for learning and development.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
A fantastic opportunity has arisen at Ancholme Leisure Centre, and we're looking for a customer service assistant to join our team. Customer service assistants provide the front of house function for all NL Active facilities and services. They are the first point of contact for customers, whether in person, on the phone, or digitally.
Customer service assistants provide information, advice and guidance, deal with bookings and memberships, and support customers in a number of ways including signposting them to activities and information that will interest and benefit them. In some NL Active facilities, the role also includes assisting the Community Hub by providing a library function such as the signing out and returning of books, and supporting people with our digital provision including public access computers, print services, and the LiveWell community directory.
Requirements:
- Experience working in a customer focussed role
- Excellent IT skills
- Motivated, punctual, and a good communicator
- Ability to work a shift pattern that involves evenings, weekends, and bank holidays
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
The Council: We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.
What can we offer you in return?
- Competitive salary
- Up to 29 days of annual leave and bank holiday entitlement (pro rata)
- Local Government pension scheme
- Staff discounts and salary sacrifice schemes
- Learning and development opportunities
Front-of-House & Digital Services Assistant in Broughton employer: North Lincolnshire Council
Ancholme Leisure Centre is an excellent employer that prioritises community engagement and employee development. With a competitive salary, generous annual leave, and a commitment to learning opportunities, we foster a supportive work culture where staff can thrive. Join us in making North Lincolnshire the #BestPlace for our residents while enjoying the benefits of working in a dynamic and rewarding environment.
Contact Details:
North Lincolnshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House & Digital Services Assistant in Broughton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ancholme Leisure Centre and NL Active. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Show off your IT skills! As a digital services assistant, you'll need to be comfortable with technology. Brush up on any relevant software or tools you might use in the role, and be prepared to discuss how you've used tech to enhance customer experiences in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you can ensure your application gets the attention it deserves, and you’ll have access to all the latest updates about the role and the company.
We think you need these skills to ace Front-of-House & Digital Services Assistant in Broughton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've interacted with customers, resolved issues, and provided excellent service. Use specific examples to demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities of the Front-of-House & Digital Services Assistant role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at North Lincolnshire Council
✨Know the Role Inside Out
Make sure you understand what a Front-of-House & Digital Services Assistant does. Familiarise yourself with customer service principles, booking systems, and digital services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the front-of-house responsibilities effectively.
✨Brush Up on Your IT Skills
Since the role involves supporting customers with digital services, be ready to discuss your IT skills. You might want to mention specific software or systems you’ve used before. If you have experience with public access computers or print services, make sure to highlight that too!
✨Be Ready for Shift Patterns
The job requires flexibility with working hours, including evenings and weekends. Be prepared to discuss your availability and willingness to work these shifts. Showing that you’re adaptable will make you a more attractive candidate.
