At a Glance
- Tasks: Be the friendly face of our leisure centre, helping customers with bookings and information.
- Company: Join a community-focused council dedicated to making North Lincolnshire the best place to live.
- Benefits: Enjoy a competitive salary, up to 29 days off, and great staff discounts.
- Other info: Flexible shifts including evenings and weekends, with opportunities for learning and development.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service, excellent IT skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
A fantastic opportunity has arisen at Ancholme Leisure Centre, and we're looking for a customer service assistant to join our team. Customer service assistants provide the front of house function for all NL Active facilities and services. They are the first point of contact for customers, whether in person, on the phone, or digitally.
Customer service assistants provide information, advice and guidance, deal with bookings and memberships, and support customers in a number of ways including signposting them to activities and information that will interest and benefit them. In some NL Active facilities, the role also includes assisting the Community Hub by providing a library function such as the signing out and returning of books, and supporting people with our digital provision including public access computers, print services, and the LiveWell community directory.
Requirements:
- Experience working in a customer focussed role
- Excellent IT skills
- Motivated, punctual, and a good communicator
- Able to work a shift pattern that involves evenings, weekends, and bank holidays
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
The Council: We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.
What can we offer you in return?
- Competitive salary
- Up to 29 days of annual leave and bank holiday entitlement (pro rata)
- Local Government pension scheme
- Staff discounts and salary sacrifice schemes
- Learning and development opportunities
Customer service assistants in Broughton employer: North Lincolnshire Council
Ancholme Leisure Centre is an excellent employer that prioritises the well-being and development of its staff, offering competitive salaries, generous annual leave, and a supportive local government pension scheme. With a strong commitment to community values and employee growth, the centre fosters a collaborative work culture where customer service assistants can thrive while making a meaningful impact in North Lincolnshire. Join us to be part of a team that values excellence, integrity, and self-responsibility, all while enjoying unique benefits like staff discounts and learning opportunities.
Contact Details:
North Lincolnshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service assistants in Broughton
✨Tip Number 1
Get to know the company! Research Ancholme Leisure Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a customer service assistant, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This not only streamlines the process but also shows your commitment to joining our fantastic team at Ancholme Leisure Centre.
We think you need these skills to ace Customer service assistants in Broughton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've helped customers in the past, whether it was face-to-face, over the phone, or online.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like IT proficiency and communication that we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at North Lincolnshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the customer service assistant role. Familiarise yourself with the key responsibilities, such as handling bookings and providing information. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show the interviewers that you have the right mindset for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions like, 'What would you do if a customer was unhappy?' This will help you think on your feet and demonstrate your problem-solving abilities during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
