At a Glance
- Tasks: Welcome patients and ensure a smooth experience at our medical practice.
- Company: Join a caring team dedicated to patient support in South East London.
- Benefits: Competitive salary, full training, and flexible working hours.
- Other info: Full-time role with opportunities for growth in healthcare.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Empathy, communication skills, and a passion for patient care.
The predicted salary is between 24000 - 26000 € per year.
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre or Penrose Surgery. This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice. Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities:
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
About You & Working Hours
What we’re looking for:
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
All roles are rota-based and include opening and/or closing shifts. We don’t offer middle‑of‑the‑day‑only shifts.
37.5 Hours Per week
Compressed hours (8:00am – 6:30pm)
Flexible patterns including early and late shifts
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
Welcome Team Coordinator employer: North Lewisham PCN
As a Welcome Team Coordinator at our South East London sites, you will be part of a compassionate and dedicated team that prioritises patient care and experience. We offer a supportive work culture with comprehensive training and flexible working patterns, ensuring you can thrive both personally and professionally. Join us to make a meaningful impact in the lives of patients while enjoying a rewarding career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Team Coordinator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Deptford Medical Centre and Penrose Surgery. Understanding their values and patient care approach will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your empathy skills! Since this role is all about welcoming patients who might be feeling anxious or unwell, think of examples from your past where you've helped someone in a similar situation. This will demonstrate your ability to handle the emotional side of the job.
✨Tip Number 3
Be ready for scenario questions! In interviews, you might be asked how you'd handle specific situations with patients. Prepare by thinking through potential scenarios and how you'd use your calm and professional communication skills to resolve them.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Welcome Team Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the Welcome Team Coordinator role. Highlight any relevant experience you have in patient-facing roles or customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know exactly why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at North Lewisham PCN
✨Show Your People Skills
As a Welcome Team Coordinator, you'll be the first point of contact for patients. Make sure to highlight your experience in dealing with people, especially in challenging situations. Share examples where you've used empathy and clear communication to help someone feel at ease.
✨Demonstrate Calmness Under Pressure
This role requires a calm and professional demeanour, especially when things get hectic. Prepare to discuss times when you've successfully managed stressful situations. Practising some calming techniques beforehand can also help you stay composed during the interview.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities listed in the job description. Be ready to explain how your skills align with welcoming patients, supporting safe patient flow, and maintaining a clean and safe environment. This shows that you're genuinely interested and prepared.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the team dynamics, training opportunities, or how they handle difficult patient interactions. This not only shows your interest but also helps you gauge if this is the right fit for you.
